Patient Access Lead

Cottage Health•Santa Barbara, CA

2d•Onsite

About The Position

Cottage Health seeks a Patient Access Lead for their CH Patient Access department responsible for supporting the Patient Access staff regarding complex questions and account issue resolution. Mentors and coaches peers by providing hands on workflow guidance. Works directly with patients’ physicians, and payor representatives to provide information and resolve issues in a highly responsive manner. Functions as a team lead for assisted area of Patient Access Services and provides on call coverage during assigned weekend shift. Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

Requirements

Related years of experience

Responsibilities

Supporting the Patient Access staff regarding complex questions and account issue resolution.
Mentoring and coaching peers by providing hands on workflow guidance.
Working directly with patients’ physicians, and payor representatives to provide information and resolve issues in a highly responsive manner.
Functioning as a team lead for assisted area of Patient Access Services.
Providing on call coverage during assigned weekend shift.