Lead Patient Access

OSF HealthCare • Peoria, IL

1d • Hybrid

About The Position

The Patient Access Lead functions as a team resource on highly complex issues and problem resolution. They will serve as a dedicated resource for multiple functional areas and determine the appropriate outside resources needed to support escalation. This position has a significant understanding of the revenue cycle and the importance of evaluating and securing all appropriate financial resources for patients to maximize reimbursement. The Patient Access Lead ensures that each patient has a complete and accurate OSF medical record. Excellent patient service skills are expected to create an exceptional first impression of OSF's services to the patients and families.

The scope of this Lead’s role is within the specialty areas of the Peoria market namely, the OSF Illinois Neurological Institute (INI), Cardiovascular Institute (CVI) and Children's Hospital of Illinois (CHOI) outpatient departments. Locations are subject to growth and business needs. In this role the lead handles scheduling, auditing and competency assessments with registrars on duties including answering phones, pre-registration, reminder phone calls, onsite registration and collaboration with the clinical team caring for patients with complex care needs. Cross-training in other offices is required, to assist with coverage, as needed. The Lead works closely with the Supervisor and Manager to achieve the department and organizational goals. Travel will be common between offsite and specialty locations within the Peoria market area.

Requirements

• High School/GED.
• Required to complete all role specific revenue cycle training and certification within 12 months.
• 1 year experience in a healthcare or public health setting with one of the following: patient registration, patient scheduling, insurance benefits, financial assistance programs, or other community based background.
• 1 year experience with customer service/relations.
• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.
• Strong analytical and problem solving skills, with the ability to be detail oriented.

Nice To Haves

• Bachelor Degree in Business Administration or Healthcare related field.
• Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers.
• Knowledge of medical terminology.
• HFMA CRCR certification.

Responsibilities

• Handles scheduling, auditing and competency assessments with registrars on duties including answering phones, pre-registration, reminder phone calls, onsite registration and collaboration with the clinical team caring for patients with complex care needs.
• Cross-training in other offices is required, to assist with coverage, as needed.
• Works closely with the Supervisor and Manager to achieve the department and organizational goals.
• Functions as a team resource on highly complex issues and problem resolution.
• Serves as a dedicated resource for multiple functional areas and determines the appropriate outside resources needed to support escalation.
• Ensures that each patient has a complete and accurate OSF medical record.
• Provides excellent patient service skills to create an exceptional first impression of OSF's services to the patients and families.

Benefits

• Comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED