Team Lead Patient Access (Wednesday 4 PM to 10 PM, Thursday to Saturday 10 AM to 10 PM)
About The Position
This position coordinates patient access activities, such as registration, billing, and scheduling. Assists management in establishing and implementing departmental goals. This role serves as a liaison between clinical and administrative areas to ensure sound working relationships and cooperative arrangements. Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently Answer phones and gather accurate patient information quickly in a fast-paced environment Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable Collaborate with nurses, physicians, and care teams to ensure smooth patient flow
Requirements
- Exceptional customer service experience, communication, and interpersonal skills
- Strong composure and professionalism in a fast-paced environment
- Ability to multitask and prioritize quickly with high attention to detail
- Comfortable with shifting priorities based on patient needs
- Experience with patient access, medical registration, insurance verification, or front desk is required for the Team Lead role
- High School Diploma or GED
- Ability to pass a background check, drug test, and meet vaccination requirements
Responsibilities
- Coordinates patient access activities, such as registration, billing, and scheduling.
- Assists management in establishing and implementing departmental goals.
- Serves as a liaison between clinical and administrative areas to ensure sound working relationships and cooperative arrangements.
- Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently
- Answer phones and gather accurate patient information quickly in a fast-paced environment
- Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion
- Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
- Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable
- Collaborate with nurses, physicians, and care teams to ensure smooth patient flow
Benefits
- Experience in healthcare administration & patient access
- Exposure to revenue cycle, insurance processes, and hospital operations
- Opportunity for growth within R1
- A team environment focused on innovation, collaboration, and patient experience
- Meaningful work supporting patients during urgent and emotional moments
- competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
