Team Lead, Paralegal

CLV Group•Ottawa, ON

23d•Onsite

About The Position

CLV is seeking a Team Lead, Paralegal to oversee their resident legal function and provide leadership to the Paralegal team. This role is responsible for ensuring the accurate and consistent management of landlord-tenant legal matters across CLV's residential portfolio. The Team Lead will manage complex legal files, coach the Paralegal team, establish best practices, monitor workflow and quality, and collaborate with Property Management, Accounting, and Legal to achieve compliant, efficient, and resident-focused outcomes. The ideal candidate is a licensed Paralegal with strong leadership skills, exceptional organizational abilities, and a passion for process improvement and people development. This individual will represent CLV before the Landlord and Tenant Board (LTB), provide expertise on the Residential Tenancies Act, and drive continuous improvement in legal operations.

Requirements

Licensed P1 Paralegal in good standing with the Law Society of Ontario.
5+ years of paralegal experience, with experience representing landlords before the Landlord and Tenant Board.
Strong working knowledge of the Residential Tenancies Act and related legislation.
Previous experience leading, mentoring, or coaching a team (formal leadership experience preferred).
Demonstrated ability to manage multiple priorities in a fast-paced environment.
Excellent analytical, organizational, and problem-solving skills.
Strong written and verbal communication skills.
Proficiency in Microsoft Office.

Nice To Haves

Experience using Yardi or other property management software.
Experience supporting a large multi-residential property portfolio.

Responsibilities

Provide day-to-day leadership, coaching, and mentorship to a team of Paralegals.
Review work for accuracy, quality, and compliance with legislation and internal standards.
Monitor workload distribution and prioritize files to ensure service levels are met.
Identify opportunities to improve workflows, increase efficiency, and standardize processes.
Act as the primary escalation point for complex resident legal matters.
Oversee the preparation and filing of Landlord and Tenant Board (LTB) applications and prescribed legal documentation.
Maintain an active caseload, including preparing legal forms, reviewing files, and representing the organization at LTB hearings.
Review resident ledgers and supporting documentation to ensure accuracy and support collections efforts.
Review, interpret, and implement LTB Orders, mediated agreements, and related legal decisions.
Research legal issues, gather evidence, and oversee disclosure preparation for hearings.
Negotiate payment agreements and settlement arrangements where appropriate.
Ensure all legal files are organized, complete, and maintained in accordance with internal standards.
Partner closely with Property Management, Accounting, and In-House Legal Counsel to resolve complex legal matters.
Provide guidance and support to internal stakeholders regarding landlord-tenant legislation and legal processes.
Monitor legislative changes affecting residential tenancy law and communicate updates to the team.