Team Lead, Order Management

SGS • Deer Park, TX

1h

About The Position

The Team Lead assists Back Office Management with day-to-day training, planning, supervision, and problem-solving for the Back Office Department’s Order Management staff. The department manages customer information, contract pricing, and orders in Oracle/SLIM from initial setup through invoicing, ensuring revenue is accounted for within required time frames and in compliance with applicable internal controls and requirements.

The role oversees and directs staff to ensure work is processed accurately and on time, supports team quality through training, auditing, and process improvement, and leads World Class Service (WCS) projects. The Team Lead also supports invoice review and approvals, provides end-user support for specified systems and sites, coordinates with Contracts and Key Account Managers on pricing and invoice inquiries, supervises staff, and covers Order Management functions as needed.

Requirements

• High school diploma or equivalent.
• Mastered duties from at least four Order Management job functions: Opening, SLIM Invoicing, BOSS Invoicing, Distribution, SLIM or BOSS Price Programming, Customer Setup, or Client Portal Management.
• At least five years of Oracle or SLIM experience.
• Certified to lead World Class Service projects.

Responsibilities

• Oversee and direct Order Management staff to ensure work is processed accurately and on time according to company standards.
• Ensure team output quality through training, auditing, and process improvement.
• Initiate and lead World Class Service (WCS) projects.
• Track production targets and provide daily performance feedback to the team.
• Assist Back Office leadership with invoice review and approvals as required.
• Provide end-user support for BOSS OTC, SharePoint Customer sites, SIR, Orderboard, and SLIM Invoicing modules.
• Liaise with the Contracts Department and Key Account Managers to resolve partner and client inquiries about rates and invoices.
• Supervise staff, including taking disciplinary action when required.
• Provide coverage for Order Management functions, including Opening, SLIM Invoicing, BOSS Invoicing, and Distribution, as required.
• Provide excellent customer service to internal and external clients.
• Coach and mentor less experienced team members.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED