Team Lead, Operations
About The Position
The Opportunity Are you a hands-on operations leader who excels at bringing out the best in teams while improving how work gets done? If you’re motivated by day-to-day operational leadership, problem-solving, and continuous improvement, this role offers the chance to make a real impact. This role will be reporting directly to the Manager, VLT Stakeholder Relations. WCLC is currently looking to add a Team Lead, Operations to the Operations department of our VLT division in Saskatoon, Saskatchewan. This division manages the operation of Video Lottery Terminals (VLTs) in the province of Saskatchewan and is looking for an individual who is a strong team leader with experience delivering a high level of customer service to their stakeholders.
Requirements
- Post-secondary education in computer science, information systems, or a related field, or equivalent progressive experience
- Experience leading or supporting operational or technical teams
- Strong organizational, analytical, and communication skills
- Demonstrated ability to manage multiple priorities in a fast-paced operational environment
- Working knowledge of technology-supported operations or production systems
- Familiarity with Microsoft Office and business productivity tools
- Experience using automation, AI, or digital tools to improve efficiency or streamline processes
- Strong customer service mindset with the ability to work effectively with internal and external stakeholders
- Willingness to learn, adapt, and support continuous improvement initiatives
Nice To Haves
- Experience working with ERP systems or enterprise platforms considered an asset
Responsibilities
- Provide leadership to Computer Operators in the upload, operation, verification, and monitoring of VLT production system software tools
- Provide additional coverage and capacity for Computer Operators’ duties as required
- Track and troubleshoot reported VLT and related software and hardware issues in collaboration with VLT vendors
- Monitor network and system issues to ensure stability and timely resolution
- Maintain, analyze, and provide information and data related to field errors
- Appraise Operations department employee performance in accordance with established policies and procedures
- Manage rotating schedules for Computer Operators, including providing on‑call support on a rotational basis
- Review, audit, and recommend improvements to operational processes and procedures
- Coordinate and collaborate with internal departments regarding field initiatives, policies, and procedures
- Maintain site and retailer information in accordance with established policies and procedures
- Perform other duties and projects as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
