Team Lead, Onsite Operations - New York City, NY

Stryker • New York, NY

1d • Onsite

About The Position

This role utilizes a wide array of knowledge, technical skills, and critical thinking abilities to facilitate job functions during surgical procedures, as well as preoperative and postoperative equipment management. The Team Lead guides day-to-day operational support to the account and serves as the point person for the team. The Area of Impact involves effectively partnering with key stakeholders of the account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction. Individual work has an impact on the team and other groups. The role includes leading Tier 1 huddles and actively participating in, and as needed, leading hospital huddles. The Team Lead directs and guides the day-to-day function of the team to ensure OR efficiency and drive customer satisfaction, and manages charge sheets and billing for the account. Business Expertise requires a solid understanding of critical metrics and their impact on the business and customer relationship, directly applying feedback and metrics to propose process improvements that drive customer satisfaction and elevate Stryker’s impact on the account. Functional Knowledge includes a solid foundation of clinical expertise that can be shared with a wide array of audiences, providing in-service training at the request of the customer. The role supports and guides Sr. Specialists in identifying and creating Kaizen sheets to drive continuous improvement. The Team Lead is responsible for onboarding new employees, has functional knowledge of SPD & OR, and a significant understanding of surgeon preference. They manage and coordinate Stryker and customer onboarding and compliance requirements for the team, and have a good understanding of Joint Commission requirements and managing those for the team and account. Interpersonal Skills involve information exchange requiring tact and diplomacy, consistently facilitating and leading team-building activities, and actively participating. Proactive interaction with cross-divisional partners and various levels of management in the hospital and within OnSite is expected. Leadership involves allocating work as a team leader, potentially checking on quality/completion, and attending/participating in CE webinars. The Team Lead actively partners with the Associate Supervisor, Supervisor, OA, and Training team to onboard new hires, serves as a mentor to newer specialists, and assists with writing and delivering corrective actions and common annual reviews. They drive onboarding for new hires, serve as a resource for the team, and drive day-to-day engagement, performance, and activities. The role also leads Program Management activities within the account. The Nature of Impact is direct, ensuring the quality of tasks, services, and information provided by self and others, and serving as the main point of contact for the team account. Proactive communication of specific account information to appropriate stakeholders is essential. Problem Solving involves actively providing ideas to refine tools or processes, providing implementation and coverage support if/when practical, and actively partnering with fellow Team Leads across the nation to drive standardization and continuous improvement across regional lines.

Requirements

• Basic computer skills including Microsoft Office
• Strong verbal and written communication skills
• Strong interpersonal skills
• Strong organizational skills
• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
• Excellent equipment problem-solving skills.
• Must have CRCST Certification
• Stryker Product experience
• Adhere to (HIPAA) and other related patient confidentiality policies and procedures.

Nice To Haves

• Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.

Responsibilities

• Guides day-to-day operational support to account.
• Serves as point person for team.
• Leads Tier 1 huddles.
• Actively participates in and as needed, leads hospital huddles.
• Directs and guides day-to-day function of team to ensure OR efficiency and drive customer satisfaction.
• Manages charge sheets and billing for account.
• Directly applies feedback and metrics to propose process improvements that drive customer satisfaction and elevate Stryker’s impact on the account.
• Provides in-service training at the request of the customer.
• Supports and guides Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement.
• Responsible for onboarding new employees.
• Manages and coordinates Stryker and customer onboarding and compliance requirements for team.
• Consistently facilitates and leads team building activities and actively participates.
• Proactively interacts with cross-divisional partners, various levels of management in the hospital and within OnSite.
• Allocates work as a team leader; may check on quality/completion.
• Actively partners with Associate Supervisor, Supervisor, OA and Training team to onboard new hires.
• Serves as mentor to newer specialists in the area.
• Assists with writing and delivering corrective action and common annual review.
• Drives onboarding for new hires.
• Serves as a resource for team and drives day-to-day engagement, performance and activities.
• Leads Program Management activities within account.
• Proactively communicates out to appropriate stakeholders specific account information.
• Actively provides ideas to refine tools or process.
• Provides implementation and coverage support if/when practical.
• Actively partners with fellow Team Leads across nation to drive standardization and continuous improvement across regional lines.

Benefits

• Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
• Stryker is an EO employer – M/F/Veteran/Disability.
• Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree