Operations Lead - New York City

Blueground•New York, NY

2d•Onsite

About The Position

At Blueground, we are redefining how people live by building the world’s leading platform for living. We offer 40,000+ homes across the globe for stays ranging from a few days to a year or more. Our growth is exponential as we redefine living and create an entirely new category. Our strengths lie in our powerful proprietary technology, operational excellence, and a team that executes with speed and discipline. Our culture is built on five principles: Guests First, Move Fast, Dive In, Embrace Change, and Keep It Honest. We are looking for a proactive, detail-oriented Operations Lead to join our fast-growing team in New York, NY. This field-based role is ideal for someone who thrives on solving problems, leading by example, and ensuring every property meets the highest standards of quality and guest satisfaction.

Requirements

2–3 years of experience in a supervisory or team lead role—ideally in field ops, facilities, hospitality, or housekeeping
Comfortable performing basic handyman tasks and minor repairs
Physically capable of lifting 30Ibs and being active for most of the workday
Tech-savvy—familiar with tools like Slack, G Suite, and mobile apps
Strong communicator with a customer-first mindset and a positive, can-do attitude
A flexible team player who thrives in a dynamic, constantly evolving environment
Valid driver’s license
Ability to drive a company van-sized vehicle

Nice To Haves

Access to a reliable vehicle (DC/SEA/LA/SF/SAN) with mileage reimbursement

Responsibilities

Lead Property Turnovers: Oversee the full apartment preparation process—from coordinating housekeeping and maintenance teams to conducting detailed inspections before guest check-ins.
Own Onsite Readiness: Assemble furniture, troubleshoot WiFi and tech setups, and carry out small repairs to ensure every apartment meets our standards before move-in.
Field Coordination & Team Supervision: Act as the go-to person in the field, managing relationships with external vendors, housekeeping staff, and building personnel to ensure seamless operations.
Perform Quality Control: Conduct thorough property inspections using mobile checklists, flag issues, and ensure that every space meets our cleanliness, functionality, and design expectations.
Hands-On Support: Step in to help with urgent needs—whether that’s swapping out furniture, fixing appliances, delivering essentials, or solving guest lockouts.
Drive Efficiency: Manage and maintain our corporate vans and inventory stock, ensuring supplies and tools are always available and organized.
Each day begins at the office, where you pick up your equipped "Pit Stop Van" before heading out into the city. Your tasks are clearly scheduled, ensuring efficiency as you complete 3–4 full unit turns. Upon arriving at each unit, you conduct a detailed inspection, addressing any maintenance needs, assisting with some housekeeping alongside the cleaning team, and preparing the space for the next guest. Whether troubleshooting appliances, replacing keys, or refreshing paint, every step ensures the unit meets high-quality standards. Once the first unit is ready, you drive to the next property and repeat the process, adapting to each location’s unique needs. Throughout the day, you coordinate logistics, problem-solve on-site challenges, and maintain a smooth workflow. Finally, after completing all scheduled turns, you return the van to the office, wrapping up a productive day of ensuring seamless guest experiences.

Benefits

Competitive salary and annual performance bonus ($65,000 - $74,500 per year with up to 15% performance bonus)
Handheld device stipend
Flexible PTO
Cigna Health Insurance (Medical, Dental, Vision)
401k retirement plan
Paid maternity/parental leave benefits for new parents
Complimentary accommodation in Blueground locations. Think summer in Greece and winter in Dubai!

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