Team Lead Onboarding & Implementation - Expertise Comptable

Pennylane SAS

4d • Hybrid

About The Position

Pennylane is seeking a motivated professional for a Team Lead role within their Partner Solution Specialist (PSS) team, focusing on medium-sized accounts. This role involves leading and developing a team responsible for guiding accounting firms through their transition to Pennylane. The team's primary function is to ensure data compliance and alignment with the Pennylane platform, requiring a blend of technical expertise, deep understanding of business processes, and strong management skills. The company culture emphasizes transparency, camaraderie, mutual support, and resilience, with the team composed of former accountants who bring valuable empathy and expertise to client migration projects.

Requirements

• Accounting degree (IUT GEA, BTS CGO, DCG, DSCG, Master CCA).
• Experience in an accounting firm, ideally with prior migration projects.
• Team management experience in a demanding, project-delivery environment.
• Ability to build and track production KPIs.
• Methodical and structured approach with attention to deadlines.
• English level A2.
• Leadership: ability to engage and develop team skills through constructive feedback and tension management.
• Client relations: excellent interpersonal skills, service-oriented, and client satisfaction focused.
• Cross-functional communication: ability to collaborate with Product, PSA, Project Managers, and Sales teams.
• Speak English (level assessed and appreciated based on the department).
• Appreciation for working in a constantly changing environment.
• Prioritize collaboration within the team and with other stakeholders.
• Sufficient perspective to prioritize high-impact business actions in daily activities.

Nice To Haves

• Familiarity with the startup ecosystem.
• Experience in implementing or significantly contributing to a client management project at scale for a large volume of clients.

Responsibilities

• Manage a team of 8 people, including recruitment, coaching, development, and evaluations.
• Distribute workload and manage priorities in collaboration with Project Managers, Partner Solution Architects, Account Executives, and Education teams.
• Foster a high-performing team culture focused on employee ramp-up, meeting client deadlines, and ensuring client satisfaction.
• Monitor and evolve key team KPIs.
• Oversee the migration project pipeline, including prioritization, resource allocation, and deadline management.
• Ensure service quality and client satisfaction.
• Manage escalations and complex situations.
• Propose process optimizations for Ops teams (Salesforce, migration pathways, 'monitored migration' management).
• Monitor and manage the launch of a new service offering for smaller firms ('monitored migration').
• Leverage accounting knowledge to make decisions aligned with client (accounting firm) needs.
• Demonstrate a strong interest in IT tools and software to understand daily interactions with internal and external partners.
• Stay updated on industry advancements and growth opportunities.
• Coordinate with Partner Solution Architects, Project Managers, Product, Training, and Ops teams.
• Represent the PSS - Medium accounts team within the organization.

Benefits

• Top-tier health insurance (Alan Blue and Alan Mind).
• Meal vouchers (Swile card).
• Additional RTT days (6 to 12 days) on top of 5 weeks of paid leave.
• Monthly budget for remote work or coworking spaces.
• Easy access to offices near Saint Lazare in Paris.
• BSPCE (stock options).
• Access to 8000 gyms and 300 wellness activities via Gymlib.
• Mac computer provided.
• Company sports activities and regular events (Tech Days, annual company seminar).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level