Team Lead of Sales and Enrollment (CT / Hybrid)

FreedomCare•New Haven, CT

11d•$29 - $33•Hybrid

About The Position

FreedomCare is a healthcare company founded in 2016, focused on revolutionizing the home care industry by empowering patients to choose their caregivers. The company operates nationwide and is guided by core values: Here For You, Own It, Do the Right Thing, and Be Positive. This specific role is for the Supervisor of Sales Operations for the Connecticut team, supporting patients and caregivers with a seamless customer service experience by leading a team of Intake Specialists. The position is hybrid, requiring 3 days a week in the West Hartford, CT office, with some travel involved.

Requirements

Experience managing/supervisory a group or team of employees
Exceptional experience leading, mentoring and developing their employees
Experience with performance management
Demonstrate proficiency in our Intake process and systems at FreedomCare
Above average performance in monthly SOC category
Self-motivated with a drive to exceed open case targets and metrics
Strong analytical, organization and time management skills
Ability to motivate team to meet and/or exceed case management targets or metrics
Excellent communication, critical thinking and organizational skills
Self motivated, work independently and ability to make informed decisions
Drives mission, core values and vision

Nice To Haves

Bachelor's Degree in Business Administration or Healthcare Administration
Experience working in a homecare agency, hospital or healthcare
3+ years experiencing managing 5+ employees
Spanish bilingual is a plus

Responsibilities

Be the direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues
Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines
Manage relationships with external partners/organizations
Manage process improvement by identifying system or workflow areas of opportunity
Responsible for disseminating information and training from senior management and other departments to their direct reports
Interviews candidates, trains employees, and does continued training with their team