Supervisor of Sales and Enrollment (CT / Hybrid)

FreedomCare•West Hartford, CT

10d•Hybrid

About The Position

FreedomCare is a healthcare company dedicated to revolutionizing the home care industry since 2016, supporting patients across the U.S. by enabling them to choose their own caregivers. The company values service, empathy, ownership, integrity, and a positive attitude. This role is for the Connecticut team and is a hybrid position requiring travel to the main office in West Hartford, CT, with 3 days a week in the office. The position focuses on patient and caregiver support, ensuring a seamless customer service experience by leading a team of Intake Specialists. The role involves mentoring and advising team members to provide exceptional customer service to clients and caregivers.

Requirements

Experience managing/supervising a group or team of employees.
Exceptional experience leading, mentoring, and developing their employees.
Experience with performance management.
Demonstrate proficiency in our Intake process and systems at FreedomCare.
Above average performance in monthly SOC category.
Self-motivated with a drive to exceed open case targets and metrics.
Strong analytical, organization, and time management skills.
Ability to motivate team to meet and/or exceed case management targets or metrics.
Excellent communication, critical thinking, and organizational skills.
Self-motivated, work independently, and ability to make informed decisions.
Drives mission, core values, and vision.

Nice To Haves

Bachelor's Degree in Business Administration or Healthcare Administration.
Experience working in a homecare agency, hospital, or healthcare.
3+ years of experience managing 5+ employees.
Spanish bilingual is a plus.

Responsibilities

Be the direct point-of-contact for team member inquiries or concerns; respond to and resolve escalated or complex issues.
Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback.
Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures, and remain within compliance guidelines.
Manage relationships with external partners/organizations.
Manage process improvement by identifying system or workflow areas of opportunity.
Responsible for disseminating information and training from senior management and other departments to their direct reports.
Interviews candidates, trains employees, and does continued training with their team.