Team Lead of Sales and Enrollment (CT / Hybrid)

FreedomCare•New Haven, CT

10d•Hybrid

About The Position

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for a Supervisor of Sales Operations for our Connecticut team! This is a hybrid position with travel into our main office located in West Hartford, CT. This role will require to work from our FreedomCare CT office 3x a week. Department & Position Overview: This role is a patient and caregiver focused role providing a seamless customer service experience by effectively leading a team of empathetic and solutions-driven Intake Specialists. In this role, you will mentor and advise your team members to provide exceptional customer service to clients and caregivers.

Requirements

Experience managing/supervisory a group or team of employees
Exceptional experience leading, mentoring and developing their employees
Experience with performance management
Demonstrate proficiency in our Intake process and systems at FreedomCare
We are looking for people with above average performance in monthly SOC category
Self-motivated with a drive to exceed open case targets and metrics
Strong analytical, organization and time management skills
Ability to motivate team to meet and/or exceed case management targets or metrics
Excellent communication, critical thinking and organizational skills
Self motivated, work independently and ability to make informed decisions
Drives mission, core values and vision

Nice To Haves

Bachelor's Degree in Business Administration or Healthcare Administration
Experience working in a homecare agency, hospital or healthcare
3+ years experiencing managing 5+ employees
Spanish bilingual is a plus

Responsibilities

Be the direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues
Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines
Manage relationships with external partners/organizations
Manage process improvement by identifying system or workflow areas of opportunity
Responsible for disseminating information and training from senior management and other departments to their direct reports
Interviews candidates, trains employees, and does continued training with their team