Team Lead, Middle Market Unit - Potential for Hybrid Work

HUB International•Annapolis, MD

2d•$90,000 - $110,000•Hybrid

About The Position

Discover a Career That Empowers You - Join HUB International. At HUB International, we believe the best workplaces do more than offer a job. They invest in their people, celebrate their communities, and build cultures where everyone belongs. We are proud to be that kind of company, and the recognition we have earned reflects it. We help individuals, families, and businesses protect and plan for what matters most through a broad array of insurance, retirement, and wealth management products and services. HUB is one of the world's largest insurance brokerages, with over 540 locations and more than 20,000 professionals across North America. We bring together the resources of a global firm and the agility of a regional team, giving you the tools, support, and community you need to grow throughout your career. Whether you are supporting a local business, helping a national client navigate complex risk, or building your expertise in a specialized practice area, you will find that your voice matters here. Your work has purpose. And your potential has no ceiling. We would love for you to explore what is possible at HUB International. We currently have an opportunity for a Team Lead, Middle Market Unit to join the Annapolis, MD office. The Team Lead is responsible for managing a book of business and the operational functioning and development of one or more locations, while acting with a high degree of independent discretion, autonomy and decision-making.

Requirements

Ten years of commercial lines insurance experience.
Thorough knowledge of commercial lines coverages and markets.
Property and Casualty Insurance license.
High School diploma or equivalent; BA or BS degree preferred.
Excellent oral and written communications skills.
Superior customer service and problem-solving skills.
Willingness to travel.
Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.
Mastery of virtual technology, including meeting scheduling, video display and screen sharing.
Ability to work in a team environment.
High level attention to detail is essential.
Strong leadership, mentoring, and team-building skills.
Excellent organizational, interpersonal, and communication skills.
5-7 years of relevant experience
High school or equivalent

Nice To Haves

Advanced professional designation highly desirable (i.e. ARM, CIC, CPCU)

Responsibilities

Performs Account Manager duties as outlined in one of the separately defined job descriptions (Account Manager, Senior Account Manager, Account Executive, Senior Account Executive.)
Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues.
Provides a high level of support to the Director of Commercial Lines, Chief Sales Officer, and Regional President in obtaining, maintaining and expanding business.
Attends operational meetings as outlined by leadership; sharing, training and implementing learned strategies within the local office.
Performs desk audits within the office, as directed by leadership and then assists with coaching staff individually on any improvements identified as a result of the audit.
Coordinates and conducts HUB training for local office staff in conjunction with Regional Trainer
Coordinates and conducts training for local office staff on local carrier markets guidelines, requirements, web portals, etc.
Provides assistance in the recruiting and hiring process and participates in the new hire onboarding process.
Assists with training plans for new and existing local office staff.
Champions communication of goals, vision, and procedures developed by the leadership teams.
Contributes to a positive office environment and champions the creation and continuation of a culture of teamwork.
Works with local leadership, Accounting, Human Resources, and others to assist with the implementation of regional projects and directives.
May be required to immediately and effectively address and resolve employee performance concerns utilizing Regional Human Resources and Operations resources as necessary.
May direct employee workflow, workload and overall performance.
Provides feedback to management and employees about service structure to improve performance and productivity.
May coordinate time off within department or location to ensure service level and appropriate reporting of time off.
May assist in assuring client service standards are being met.
May conduct or assist with annual performance reviews for direct reports.
Answers clients/employees questions in a timely manner.
Answers phone inquiries and addresses problems.
Travels on company business as required.
Prepares reports for management as required.
Attends industry related continuing education training and courses.
Performs other duties and projects as assigned.

Benefits

Medical, Dental, Vision, and Prescription Drug Coverage
Health Plan Reimbursement Program
Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
401(k) Savings Plan
Life and Disability Plans
Long-Term Care
Employee Assistance Program (EAP)
Comprehensive Wellness Program
Identity Theft Protection, Group Legal, Accident, Critical Illness, and Pet Insurance
Low-Cost Loan Program and Student Loan Resources
Vacation, Holiday, Sick, and Personal Time Off
Flexible Work Arrangements
Dress for Your Day Policy
Comprehensive Onboarding and Continuing Education