Senior Account Manager - Potential for Hybrid Work

HUB International•Annapolis, MD

2d•$90,000 - $110,000•Hybrid

About The Position

At HUB International, we believe the best workplaces do more than offer a job. They invest in their people, celebrate their communities, and build cultures where everyone belongs. We are proud to be that kind of company, and the recognition we have earned reflects it. We help individuals, families, and businesses protect and plan for what matters most through a broad array of insurance, retirement, and wealth management products and services. HUB is one of the world's largest insurance brokerages, with over 540 locations and more than 20,000 professionals across North America. We bring together the resources of a global firm and the agility of a regional team, giving you the tools, support, and community you need to grow throughout your career. Whether you are supporting a local business, helping a national client navigate complex risk, or building your expertise in a specialized practice area, you will find that your voice matters here. Your work has purpose. And your potential has no ceiling. We would love for you to explore what is possible at HUB International. We currently have an opportunity for a Senior Account Manager to join our Commercial Lines team in our Annapolis, MD office on a hybrid work schedule. The selected individual will be responsible for servicing assigned middle market commercial insurance accounts with designated Producer. Account rounding and development of new business as appropriate and in accordance with the practices, policies, and procedures of the Company.

Requirements

Seven years of commercial lines insurance experience.
Thorough knowledge of commercial lines coverages and markets.
Property and Casualty Insurance license.
High School diploma or equivalent; AA and/or college degree preferred.
Excellent oral and written communications skills.
Superior customer service and problem-solving skills.
Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.
Mastery of virtual technology, including meeting scheduling, video display and screen sharing.
Ability to work in a team environment.
High level attention to detail is essential.
Excellent organizational, interpersonal, and communication skills.

Nice To Haves

Advanced professional designation highly desirable (i.e. ARM, CIC, CPCU)

Responsibilities

Review and analyze commercial accounts for coverage, limits, etc., and make appropriate recommendations to clients.
Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability.
Develop and maintain relationships with clients to ensure that all service needs are met.
Stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes independent of manager approval.
Acts as liaison between clients and insurance carriers to resolve service issues. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues.
Develop new business from existing accounts and assigned leads and contribute to meeting departmental production goals.
Gather information from clients and prepare applications for submission to the Marketing Department regarding new and/or renewal coverage.
Prepare client proposals based on client’s needs, rates, and coverages.
Prepare all transactions for assigned accounts, i.e. applications, certificates of insurance, invoices, forms.
Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems.
Maintain the accuracy of data in the agency management system.
May handle collections of premiums due.
Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company.
Other responsibilities as assigned by Manager.

Benefits

Medical, Dental, Vision, and Prescription Drug Coverage
Health Plan Reimbursement Program
Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
401(k) Savings Plan
Life and Disability Plans
Long-Term Care
Employee Assistance Program (EAP)
Comprehensive Wellness Program
Identity Theft Protection, Group Legal, Accident, Critical Illness, and Pet Insurance
Low-Cost Loan Program and Student Loan Resources
Vacation, Holiday, Sick, and Personal Time Off
Flexible Work Arrangements
Dress for Your Day Policy
Comprehensive Onboarding and Continuing Education