Team Lead Medical Assistant

GoHealth Urgent Care - UCSF Health • Indianapolis, IN

2d

About The Position

The Team Lead Medical Assistant supports providers, Radiologic Technologists, and patients by overseeing day-to-day clinical and administrative operations within the center. This role blends leadership responsibilities with hands-on patient care, ensuring high-quality, efficient service delivery. This position plays a key role in driving operational excellence, supporting team performance, and delivering an exceptional patient experience aligned with our mission and core values: Collaboration, Innovation, Diversity & Inclusion, Integrity, and Accountability.

Requirements

• High school diploma or equivalent required
• 2+ years of Medical Assistant experience required
• 5+ years of healthcare or relevant experience (or military medical experience) may be considered in lieu of certifications
• One of the following is required: CMA (AAMA), RMA (AMT or AAH), CCMA (NHA), NCMA (NCCT), NRCMA (NAHP), ARMA OR accepted at hire: EMT, CNA, LPN, or RN
• BLS certification (required at hire)
• CPOE certification within 2 weeks of start (if not already certified)
• Valid driver’s license and successful MVR check
• Strong knowledge of medical terminology and clinical workflows
• Excellent time management and multitasking skills
• Strong communication and interpersonal skills
• High attention to detail and organizational ability
• Proficiency in Microsoft Office and Electronic Health Records (EHR) systems
• Customer service-focused with strong problem-solving skills

Nice To Haves

• Graduate of an accredited Medical Assistant program preferred
• Leadership or supervisory experience preferred

Responsibilities

• Provide day-to-day supervision and support to center team members
• Oversee daily operations including inventory, ordering, cash handling, and follow-ups
• Conduct monthly inventory and approve supply orders
• Support ROM with patient concerns and center-level escalations
• Participate in hiring processes and provide feedback on candidates
• Assist with performance management, coaching, and development of team members
• Support MOD (Manager on Duty) responsibilities including meetings, events, and weekend coverage
• Partner with leadership on KPIs and strategic initiatives (NPS, patient flow, registration accuracy, etc.)
• Assist with staffing coverage as needed, including last-minute callouts
• Perform patient intake, including medical history, vitals, and visit documentation
• Conduct point-of-care testing (e.g., flu, strep, urinalysis, ECG)
• Prepare patients for exams and support providers during visits
• Educate patients and provide updates on care status
• Coordinate referrals and follow-up care
• Complete patient registration, insurance verification, and co-pay collection
• Maintain accurate medical records and EHR documentation
• Ensure clinic cleanliness, stocking, and readiness
• Perform opening/closing procedures and end-of-day reporting
• Monitor equipment calibration, QA/QC logs, and submit maintenance requests
• Conduct patient follow-up calls and manage communications
• Support compliance with company policies, including corrective action processes

Benefits

• All other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED