Team Lead, Maintenance

Roofstock•Charlotte, NC

12d•$75,000 - $85,000•Hybrid

About The Position

The Team Lead, Maintenance role is essential to ensuring smooth, high-quality field operations, with a significant focus on managing the workforce lifecycle and administrative function. This role is a blend of field oversight, administrative management, and team development.

Requirements

3+ years management experience
5+ years experience in property maintenance for multi-family / single-family properties, with a strong background in routine, preventative, and emergency maintenance
Advanced knowledge of tools, equipment, and techniques used in property maintenance, including HVAC, plumbing, electrical, and general repairs
Demonstrated ability to troubleshoot complex maintenance issues and guide teams in effective problem-solving
Strong mentoring, coaching, and team-building abilities
Proven success in training and developing team members, fostering a positive and productive work environment, and leading by example in technical proficiency and professionalism
Strong verbal and written skills, with a track record of effective collaboration with cross-functional partners and direct reports
Competency in using technology systems for tracking, scheduling, and communication, with experience leveraging data to drive improvement in team performance and operational efficiency
Valid Driver’s license and reliable transportation
Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time
Any offer of employment is conditioned upon the successful completion of a background investigation

Nice To Haves

HVAC Type I and Type II or Universal certification strongly desired

Responsibilities

Lead a team of in-house techs and portfolio associates
Primarily administrative with periodic site visits for quality assurance and coaching purposes
Lead and coordinate comprehensive maintenance efforts for multi-family and single-family properties, ensuring operational efficiency across routine, preventive, and emergency type work orders or tasks
Serve as the lead contact for emergency responses, prioritizing and addressing urgent situations with technical expertise and decisiveness to mitigate risks and protect the property
Interviewing, and selecting qualified candidates for the team, ensuring that new hires align with the operational standards and values of the organization
Coordinate the onboarding process for new team members, providing training and resources to ensure a smooth transition into field operations
Analyze daily and weekly reports to identify risks, take proactive actions, and provide guidance to the team
Lead termination processes in accordance with company policies
Review and approval payroll for field team members, ensuring accuracy in time-tracking
Hold team to high service standards and productivity benchmarks across managed properties, ensuring compliance with SOPs and providing performance feedback and coaching as needed
Serve as a point of contact between the field team and other departments, working closely with leadership and cross-functional partners to address issues, align on immediate goals, and improve day-to-day operational efficiency
Hold ongoing 1 on 1’s to provide ongoing mentorship and support to field staff, helping develop their skills and promoting professional growth within the team
Travel as needed to various property locations and / or markets to provide hand-on support, conduct inspections, and ensure consistency in maintenance standards and operational practices
Perform routine quality assurance by visiting job sites, ride along and reviewing administrative tasks including but not limited to proper work order completion, inventory upkeep and reviewing expenses