Team Lead - Global Service Center

Worldwide Insurance Services • King of Prussia, PA

12d • Hybrid

About The Position

At Blue Cross Blue Shield Global SolutionsSM, we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered care, we deliver an international healthcare experience that’s simple, efficient, and compassionate—so our customers can feel confident wherever they are in the world.

Requirements

• Understands that great service starts with accountability, responsiveness, and strong team coordination
• Leads by example, providing guidance, coaching, and support to drive team performance
• Stays calm and decisive when managing escalations or urgent situations
• Communicates clearly across teams and levels, ensuring alignment and clarity
• Takes ownership of outcomes and looks for opportunities to improve processes and efficiency
• Thrive in a leadership role within a fast-paced, service-driven environment
• Skilled at managing competing priorities while maintaining attention to detail
• Confident handling complex situations independently and making sound decisions under pressure
• An effective communicator with strong problem-solving and conflict resolution skills

Responsibilities

• Serve as a go-to resource and subject matter expert for Global Service Center Specialists
• Motivate, mentor, and coach team members to enhance performance and engagement
• Partner with leadership on hiring, onboarding, training, and development initiatives
• Act as an escalation point for complex member issues and ensure timely, effective resolution
• Deliver hands-on support by managing calls, cases, and high-priority requests when needed
• Maintain a high standard of service quality across all team interactions
• Work closely with management to ensure inquiries and services are handled efficiently and accurately
• Support queue management, workflows, and service delivery to meet performance expectations
• Follow established procedures while identifying opportunities for improvement
• Collaborate across departments to improve processes, communication, and training outcomes
• Participate in or lead projects and initiatives that drive operational efficiency
• Help implement solutions that enhance both team effectiveness and member experience

Benefits

• Competitive base pay + annual bonus
• Competitive medical plans
• Telemedicine available
• Paid parental leave
• Employee assistance and wellness support 24/7
• Free international healthcare coverage
• Hybrid work model
• Work abroad arrangements available
• Generous PTO accrual program with carry-over option
• 9 paid holidays in addition to one floating holiday and one volunteer day
• Tuition reimbursement
• Career/Learning and development opportunities
• 401(k) with generous company match
• Pet insurance offerings
• Identify theft and legal coverages available
• Emphasis on well-being (Virtual well-being platform, monthly mindfulness events, and giveaways)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed