Team Lead - Firearms-2

Bass Pro Shops•Loveland, CO

54d•Onsite

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. This role supports the Group Sales Manager (GSM) or Department Manager (DM) in leadership of firearm sales and compliance with ATF, state, local laws, company policies and procedures, including 4473, 3310, state and internally required firearm forms. The Team Leader provides direction and guidance to Sales Outfitters in firearm safe handling, safety, operations, and customer experience standards within the firearms department. They also support the GSM/DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals, and provide daily direction to associates within the department. This role involves executing merchandising directives, maintaining plan-o-grams, and ensuring a pleasant and productive shopping experience for all customers. The Team Leader assists in staffing the department, interviewing, training, and providing input on performance appraisals. They are responsible for coaching and motivating associates, resolving customer and associate opportunities, and maintaining a high level of personal customer service. The Team Leader acts as a product expert, conducts product demonstrations, and assists with special events, pricing, assortments, inventory accuracy, and display/signing of advertised items. They also assist the GSM/DM in carrying out supervisory responsibilities, including interviewing, training, planning, assigning work, evaluating performance, and maintaining a positive, harassment-free work environment. A key aspect of this role is providing a legendary customer experience by assisting customers with buying decisions, identifying needs, making recommendations, and promoting company programs.

Requirements

High School Diploma or Equivalent
2 to 4 Years in Retail Sales
Ability to calculate figures and amounts such as discounts, commissions, and percentages
Ability to read and analyze certain reports
Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public
Ability to conduct meetings and presentations to groups
Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
Demonstrated strong interpersonal skills
Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff

Nice To Haves

Supervisor experience a plus

Responsibilities

Gives daily direction to associates in merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service.
Supports leadership in firearm sales and compliance with ATF, state, local laws, and company policies.
Provides direction and guidance on firearm safe handling, safety, operations, and customer experience standards.
Supports achievement of departmental sales, gross margin, inventory shrinkage, and payroll goals.
Prepares to-do/task lists and executes merchandising directives.
Maintains plan-o-grams as set by the Corporate Office.
Ensures a pleasant and productive shopping experience for all customers.
Assists in staffing the department, interviewing, training, and providing input on performance appraisals.
Prepares weekly work schedules, coaches, and motivates associates.
Resolves customer and associate opportunities.
Maintains a high level of personal customer service.
Remains a product expert through ongoing training and conducts product demonstrations.
Assists with coordination of special events, maintenance of pricing and UPC integrity, determining proper assortments, accuracy of inventory, and proper display, signing, and pricing of advertised items.
Assists in carrying out supervisory responsibilities in accordance with company policies and applicable laws.
Provides a legendary experience for every customer by assisting with buying decisions, identifying needs, making recommendations, and promoting company programs.