Firearms Team Lead

Bass Pro Shops•Hazelwood, MO

6d•Onsite

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. This role supports leadership in firearm sales and compliance with ATF, state, local laws, company policies and procedures, including 4473, 3310, state and internally required firearm forms. The Team Leader provides direction and guidance to Sales Outfitters in firearm safe handling, safety, operations, and customer experience standards within the firearms department. They also support the achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals, and prepare to-do/task lists. The position executes merchandising directives and maintains plan-o-grams. The Team Leader ensures a pleasant and productive shopping experience, assists in staffing the department with service-oriented associates, participates in interviewing, coordinates training, and provides input on performance appraisals. They prepare weekly work schedules, coach and motivate associates, and resolve customer and associate opportunities. The role requires maintaining a high level of personal customer service and achieving above-average customer service results. The Team Leader remains a product expert through ongoing training and conducts product demos. They assist with coordination of special events, maintenance of pricing and UPC integrity, determining proper assortments, accuracy of inventory, and proper display, signing, and pricing of advertised items. The role also involves assisting in carrying out supervisory responsibilities in accordance with company policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints, and resolving problems, while maintaining a positive, harassment-free working environment. The Team Leader provides a legendary experience for every customer by assisting them in making buying decisions through identifying and evaluating needs, making product recommendations, and promoting programs like CLUB Membership, VOC, and In-Store Pick-up. All other duties as assigned.

Requirements

High School Diploma or Equivalent
2 to 4 Years in Retail Sales
Ability to calculate figures and amounts such as discounts, commissions, and percentages
Ability to read and analyze certain reports
Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public
Ability to conduct meetings and presentations to groups
Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
Demonstrated strong interpersonal skills.
Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff

Nice To Haves

Supervisor experience a plus

Responsibilities

Gives daily direction to associates in one of the departments within the store, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.
Supports Group Sales Manager (GSM) / Department Manager (DM) in leadership of firearm sales and compliance with ATF, state, local laws, company policies and procedures, including 4473, 3310, state and internally required firearm forms.
Provides direction and guidance to Sales Outfitters in firearm safe handling, safety, operations, and customer experience standards within the firearms department.
Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
Prepares to-do / Task lists and executes all merchandising directives (e.g., “Top 25 list”, “Extreme Savings” items) & maintains all plan-o-grams as set by the Corporate Office.
Ensures a pleasant and productive shopping experience for all customers.
Assists the GSM / DM and Human Resources Manager to staff the department with “service” oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
Resolves customer and associate opportunities with GSM / DM and HR Manager.
Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.).
Remains Product “expert” through ongoing product knowledge training; conducts product demos to entire staff.
Assists the GSM / DM with coordination of all “Special Events”; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items.
Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates.
Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, making product recommendations based off of this analysis, and promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.
Performs all other duties as assigned.