Team Lead - Firearms

Bass Pro Shops • Barrie, ON

9d • CA$20 - CA$23 • Onsite

About The Position

Under the supervision of the Group Sales Manager, the Team Leader - Firearms gives daily directions to the outfitters in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. This role supports the GSM in leadership of firearm sales and compliance within Federal legal requirements, and company policies and procedures. The Team Lead provides direction and guidance to Sales Outfitters in firearm safe handling, safety, operations, and customer experience standards within the firearms department. They also support the GSM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals, and prepare to-do/task lists. The Team Lead executes all merchandising directives such as promotions and sale events, and maintains all plan-o-grams as set by the Corporate Office. They ensure a pleasant and productive shopping experience for all customers, assist the GSM and Human Resources Manager with staffing, interviewing, training, and performance appraisals, and coach associates to promote positive customer relations and a productive team-oriented work environment. Customer and associate opportunities are resolved with the GSM and HR Manager. The Team Lead maintains a high level of personal Customer Service and achieves better than Company average customer service results. They remain a product expert through ongoing training and conduct product demos. The Team Lead assists the GSM with coordination of all Special Events, maintenance of pricing and UPC integrity, determining proper assortments, accuracy of inventory, and proper display, signing and pricing of all advertised items. They also assist the GSM in carrying out supervisory responsibilities in accordance with company policies and applicable laws. The Team Lead provides a legendary experience for every customer with the F.I.S.H. model: Find the Customer, Inquire to understand customer’s needs, Sell/recommend and add with expert advice, and Honor the Customer.

Requirements

• High School Diploma or Equivalent
• 2 to 4 years in Retail Sales
• Ability to calculate figures and amounts such as discounts, commissions, and percentages
• Ability to read and analyze certain reports
• Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public
• Ability to conduct meetings and presentations to groups
• Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
• Demonstrated strong interpersonal skills.
• Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff

Nice To Haves

• Supervisory experience is a plus

Responsibilities

• Gives daily directions to outfitters in one of the departments within the store.
• Supports GSM in leadership of firearm sales and compliance within Federal legal requirements, and company policies and procedures.
• Provides direction and guidance to Sales Outfitters in firearm safe handling, safety, operations, and customer experience standards within the firearms department.
• Supports the GSM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
• Prepares to-do / Task lists.
• Executes all merchandising directives i.e. “Promotions, & Sale Events” etc. & maintain all plan-o-grams as set by the Corporate Office.
• Ensures a pleasant and productive shopping experience for all customers.
• Assists the GSM and Human Resources Manager to staff the department with “service” oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Resolves customer and associate opportunities with GSM and HR Manager.
• Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.).
• Remains Product “expert” through ongoing product knowledge training; conducts product demos to entire staff.
• Assists the GSM with coordination of all “Special Events”; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items.
• Assists the GSM in carrying out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates.
• Provides legendary experience for every customer with the F.I.S.H. model.
• ALL OTHER DUTIES AS ASSIGNED

Benefits

• Discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions
• Fun work environment
• Competitive wages
• Excellent benefits
• Unlimited career advancement opportunities
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED