Team Lead, Exam Administration (Permanent, Full-time)
About The Position
We are currently looking for one (1) Team Lead, Exam Administration for a permanent, full-time role. The Team Lead, Exam Administration is responsible for overseeing the daily operations of the Exams Administrator team, including the security, maintenance and administration of all SkilledTradesBC examinations and related processes. This role is responsible for ensuring all processes and procedures related to the scheduling, distribution, marking and recording of results, tracking and secure storage of all SkilledTradesBC examinations are taken care of on a daily basis, under the direction of the Manager, Assessments. The Team Lead supervises a team of Exam Administrators and strives to create improvements in process and procedures to create a seamless exam experience. The Team Lead, Exam Administration will balance technical competence with the ability to lead with strong operational and interpersonal skills.
Requirements
- Highschool or equivalent, and post-secondary degree in Business or a related field, or an equivalent combination of education, training, and experience is required
- 2+ years of team lead experience, with demonstrated leadership capabilities to guide, direct, and apply critical thinking to solve problems and emerging issues
- Demonstrable experience generating reports, utilizing statistics and analysis to monitor and maintain service levels is required
- Experience with assessing operational planning, interpersonal communication skills, conflict resolution, and data-driven decision-making is required
- Strong working knowledge of various platforms, secure testing browsers hardware, software and hardware
- Risk Management: The ability to anticipate disruptions and develop contingency and mitigation plans
- Project Planning: Scheduling, work structures, and process mapping
Nice To Haves
- Previous management experience with coaching and development is an asset
- Knowledge of SkilledTradesBC assessment and apprenticeship training programs is an asset
- Experience working in an Exams or invigilation environment is an asset
Responsibilities
- Reviews and proposes changes to assessment related policies, procedures, training materials and job aides to drive continuous improvement and ensure high quality service to stakeholders
- Implements process improvement and procedure changes in exam administration to ensure continuous efficiency and high-quality work within the team
- Monitors workflows and service demand to proactively address issues, concerns, or developing problems
- Ensures timely implementation of new exams as well as rotation and recall of exams
- Serves as a point of contact with internal departments and represents the exams group on internal committees, projects, and working groups to facilitate cross departmental engagement and collaboration
- Manages the needs and requests of external stakeholders and ensures timelines are met
- Manages inventory of answer sheets, codebooks and supplies, working with shipping providers and warehouses to ensure adequate supply is in circulation
- Manages the development and regular maintenance of exam related forms, schedules and publications
- Coordinates and promptly responds to out of province (OOP) examination requests with respective jurisdictions
- Participates in special projects, committees and meetings; responds to enquiries related to the work and performs other related duties, as required
- In conjunction with the Assessments Quality Assurance Analyst, improves and maintains quality assurance process for exam administration and related functions.
- Maintains, updates, and monitors all Exam Administration training
- Plans, assigns, schedules, supervises and reviews the work of the Exam Administrator staff
- Sets performance and development goals for the team, assesses work performance and provides ongoing group and one-to-one coaching in conjunction with the Manager, Assessments and Completions
- Supports with systems used by exam’s team and escalates to IT when required
- Responds to questions and provides advice and feedback to improve performance and resolve problems; ensure teams are informed of and understand established policies and procedures; identifies training needs
- Creates task assignments and reviews distribution of workload; prioritizes tasks when needed
- Leads in developing training content and the delivery of training to new and existing Exam Administrators
- Utilizes critical thinking, proactive problem solving, and positive solutions to address or mitigate escalations, challenges, and emerging issues
Benefits
- Hybrid work schedule, flex days, and a 37.50-hour work week
- Eligible for pension contributions
- Lifestyle Spending Account
- Extensive Extended Health and Dental Plans that are 100% employer paid
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
