Team Lead, EWM - LBJ FWY

DSV•Dallas, TX

3d•Onsite

About The Position

The EWM Team Lead leads daily warehouse and inventory operations and serves as the primary on-site resource for SAP Extended Warehouse Management (EWM) processes. The role oversees material flow, inventory accuracy, customer service, quality compliance, and system execution to support safe, efficient, and effective warehouse operations. The Team Lead supports associates, helps resolve system and operational issues, identifies process improvements, and works with the EWM Super User and IT to address system problems. Employees are expected to meet DSV and customer objectives for safety, quality, productivity, and customer satisfaction, and to follow applicable requirements. The role supports inbound receiving, put-away, picking, packing, staging, shipping, inventory control, bin management, exception handling, returns, and stock disposition using SAP EWM and warehouse RF technologies. It also involves operating material handling equipment, maintaining organized work areas in accordance with 5S and safety standards, and working in a warehouse with potentially changing temperatures. The employee may be required to be on call outside normal business hours to resolve system failures or other problems. The listed schedule options are Monday–Thursday, 6 a.m.–7 p.m.; Monday–Thursday, 7 p.m.–6 a.m.; Thursday–Sunday, 7 a.m.–6 p.m.; or Thursday–Sunday, 7 p.m.–6 a.m. The position is full-time.

Requirements

At least 1–3 years of direct operational experience using SAP EWM or SAP WM.
Hands-on experience with industrial handheld barcode scanners, vehicle-mounted terminals, and mobile printers.
Two years of experience in a high-volume distribution center, manufacturing plant, or third-party logistics center.
Active certification, or ability to become certified, to operate a forklift, order picker, or reach truck.
Ability to lift up to 50 pounds, stand and walk for extended shifts, and work in varying temperatures.
Either a four-year degree in a computer-related field, or a two-year degree and relevant experience.
At least one year of job-related or relevant experience.
Experience dealing with end users, vendors, and clients.
Understanding of the end-to-end business intelligence environment and its components.
Good mathematical skills.
Basic to intermediate communication skills in English, including reading, writing, and verbal communication.
Ability to communicate with people at all levels of the organization and demonstrate mature interpersonal communication.
Analytical and problem-solving ability, attention to numerical detail, and the ability to follow procedures and manage information.
Ability to adapt to change, identify work improvements, resolve conflicts, demonstrate customer service, integrity, teamwork, dependability, initiative, and ownership.
Ability to work under general supervision while using knowledge and experience to provide quality support to the user community.
Ability to work in warehouse temperatures that may vary during warmer and colder months.
Ability to lift, bend, stoop, reach, climb, and stand for several hours per day.
Ability to travel by plane and/or automobile.

Nice To Haves

Experience with SAP S/4HANA EWM, wave management, handling unit management, cycle counting, FIFO/FEFO picking, RF transaction UI, 5S methodology, or cross-docking.
Understanding of SAP EWM storage bins, warehouse tasks, warehouse orders, and packaging specifications.
Basic proficiency in Microsoft Office, including Excel and Word.

Responsibilities

Provide secondary support for the client’s systems solutions for the user community.
Identify and resolve floor-level system issues affecting warehouse functions.
Work with the EWM Super User to develop systemic solutions and with IT to resolve issues that cannot be solved locally, using detailed incidents.
Receive inbound shipments, verify quantities against ASN or purchase order documents, and create goods receipts in SAP EWM.
Perform put-away using RF handheld devices according to SAP EWM slotting and bin-location strategies.
Execute wave picking and order fulfillment using voice-picking or RF scanning workflows and FIFO/FEFO rules.
Pack, stage, confirm shipments, and post goods issues for outbound customer and transfer orders.
Perform physical inventory checks, continuous cycle counts, and inventory adjustments in SAP EWM.
Monitor storage bins, storage types, handling units, and stock categories.
Identify physical-to-system inventory discrepancies and perform corrective replenishment or bin-to-bin transfers.
Manage batch tracking, serial number assignment, and catch-weight verification where required.
Troubleshoot real-time EWM warehouse task exceptions, including bin locks, quantity shortfalls, and damaged stock reports.
Process customer returns, blocked-stock relocation, scrap processing, and quarantine holds according to standard operating procedures.
Safely operate material handling equipment, including forklifts, reach trucks, and electric pallet jacks.
Maintain clean, organized work zones in accordance with 5S principles and safety standards.