Team Lead - Customer Service

Bass Pro Shops•Huntsville, AL

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Lead provides daily direction to associates in a store department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports departmental sales, gross margin, inventory shrinkage, and payroll goals while helping ensure a pleasant and productive shopping experience for customers. The Team Lead assists with staffing, interviewing, training, scheduling, coaching, performance feedback, and resolving associate or customer concerns. The role maintains product expertise, conducts product demonstrations, and supports special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and the display, signing, and pricing of advertised items. The position also helps customers make purchasing decisions and promotes programs such as CLUB Membership, VOC, and In-Store Pick-up. This role exercises independent judgment within company policies and procedures, analyzes problems, performs needs assessments, and may recommend changes affecting policies, procedures, and practices. Other duties may be assigned. The position is full-time and includes a benefits package.

Requirements

High school diploma or equivalent.
Two to four years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the general public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, and inventory management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Ability to stand and/or walk constantly during a shift.
Ability to communicate with others to exchange information.
Ability to move objects up to 20 pounds constantly and occasionally move or lift objects up to 100 pounds or more using a team lift as needed.

Nice To Haves

Supervisory experience.

Responsibilities

Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain plan-o-grams established by the Corporate Office.
Help ensure a pleasant and productive shopping experience for customers.
Assist with staffing, interviewing, selection recommendations, training, performance appraisal input, and weekly work schedules.
Coach and motivate associates to promote positive customer relations and a productive, team-oriented work environment.
Resolve customer and associate concerns in coordination with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain a high level of customer service and achieve customer service results above the company average.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with coordinating special events, maintaining pricing and UPC integrity, determining assortments, ensuring inventory accuracy, and managing advertised-item displays, signs, and prices.
Assist with supervisory responsibilities, including planning, assigning, and directing work; measuring and evaluating performance; addressing complaints; and resolving problems.
Help maintain a positive, harassment-free working environment.
Assist customers with purchasing decisions by identifying and evaluating their needs and making product recommendations.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical benefits.
Dental insurance.
Vision insurance.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.