Team Lead - Customer Experience and Operations
About The Position
At Team Car Wash Summit, we're looking for a friendly, dependable leader who can create an outstanding customer experience while helping support the day-to-day operation of our full-service car wash. This is a hands-on leadership position for someone who enjoys working with people, staying active, and leading by example. As a Customer Experience Lead, you'll welcome customers, assist them in selecting wash packages and membership options, process transactions, support wash operations, and help ensure every customer leaves completely satisfied with their experience. This is not a seasonal position. We are looking for someone interested in building a long-term career and growing with our company.
Requirements
- Friendly, outgoing personality, positive attitude and team-oriented mindset
- Strong customer service and communication skills
- Comfortable speaking with customers and making recommendations
- Dependable with excellent attendance
- Comfortable working outdoors in varying weather conditions
- Able to stand, walk, and remain active throughout the shift
- Ability to safely drive customer vehicles
- Valid driver's license required
Nice To Haves
- Growth to Management
- Opportunity for advancement into Assistant Manager and Management roles for top performers
Responsibilities
- Welcome customers
- Assist customers in selecting wash packages and membership options
- Process transactions
- Support wash operations
- Ensure every customer leaves completely satisfied with their experience
Benefits
- 401(k)
- Employee discount
- Flexible schedule
- Health insurance
- Opportunities for advancement
- Paid time off
- Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
