Remote Customer Experience Team Lead
Globe Life AIL - Lisa Russel•Chattanooga, TN
•Remote
About The Position
AO is seeking motivated individuals to join our Remote Customer Experience Leadership Team, where you'll have the opportunity to coach others, deliver exceptional client service, and build a rewarding career—all while enjoying the flexibility of working from home. If you're passionate about helping people succeed, thrive in a collaborative environment, and are looking for long-term professional growth, this opportunity was designed for you.
Requirements
- Legally authorized to work in the United States
- Reliable high-speed internet connection
- Windows-based computer with webcam
- Professional home office environment
- Passion for delivering exceptional customer service
- Strong communication and interpersonal skills
- Leadership ability or a desire to grow into a leadership role
- Positive attitude with a growth-oriented mindset
- Self-motivation and accountability
- Ability to work independently while supporting a remote team
- Strong organizational and problem-solving skills
- Coachability and commitment to continuous learning
Nice To Haves
- Leadership, customer service, management, hospitality, healthcare, education, retail, recruiting, or sales experience is helpful—but not required. We provide comprehensive training and mentorship for motivated professionals.
Responsibilities
- Lead, mentor, and support a team focused on delivering exceptional client experiences
- Coach team members through ongoing feedback, training, and performance development
- Foster a positive, collaborative, and results-oriented team culture
- Help ensure high standards of customer service and client satisfaction
- Conduct virtual meetings and collaborate using Zoom and other digital platforms
- Participate in leadership training and continuous professional development
- Contribute to process improvements that enhance the client experience
Benefits
- 100% Remote Flexibility
- Work from anywhere in the United States and build a schedule that supports both your career and personal life.
- Supportive, People-First Culture
- Join a collaborative team that values mentorship, integrity, accountability, and continuous growth.
- Leadership Training & Mentorship
- Receive one-on-one coaching and ongoing development from experienced leaders dedicated to helping you reach your full potential.
- Weekly Pay + Performance Incentives
- Earn competitive weekly compensation with opportunities for bonuses, leadership advancement, and long-term earning potential.
- Comprehensive Benefits
- Eligible representatives may receive: Medical reimbursement program, Company-supported life insurance, Leadership development opportunities, Union representation and professional support
- Recognition & Rewards
- Outstanding performance may be recognized through: All-expenses-paid incentive travel, Leadership conferences, Professional development events, Team recognition programs, Advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
