Remote Customer Experience Team Lead

Globe Life AIL - Lisa Russel•Lafayette, LA

4d•Remote

About The Position

This opportunity combines leadership development, customer service excellence, and career advancement within a collaborative, fully remote environment. Whether you're an experienced leader or someone ready to grow into leadership, we'll provide the mentorship, training, and support needed for long-term success. As a Remote Customer Experience Team Lead, you'll help create outstanding client experiences while supporting and developing a high-performing remote team. Working alongside experienced mentors, you'll strengthen your leadership skills, contribute to team success, and build a rewarding career with opportunities for continued advancement.

Requirements

Passion for delivering outstanding customer service
Strong communication and interpersonal skills
Leadership potential with the ability to motivate and support others
Positive attitude and solution-oriented mindset
Self-motivation and strong organizational skills
Ability to work independently while collaborating within a virtual team
Commitment to continuous learning and professional growth

Nice To Haves

Leadership, customer service, hospitality, retail, healthcare, education, recruiting, or management experience is helpful—but not required. We provide comprehensive leadership training for motivated professionals.

Responsibilities

Lead by example in delivering exceptional customer service
Coach and support team members to achieve individual and team goals
Build strong relationships with clients through professional, solutions-focused communication
Collaborate with leadership to improve team performance and client satisfaction
Participate in ongoing leadership development, coaching, and professional training
Help foster a positive, accountable, and growth-oriented team culture
Utilize virtual communication tools to effectively manage and support remote operations