Team Lead, Commercial Operations

HUB International•Burnaby, BC

2d•CA$68,000 - CA$75,000•Onsite

About The Position

Working with the Vice President and Managers, the Team Lead, Commercial Operations will support and guide the Commercial Lines team through training and best practices. The Team Lead will assist in the implementation of process workflows and ensure that staff are up to date with current procedures and processes.

Requirements

Minimum two years industry experience, Commercial would be an asset
General Agent Level 2 license
Intermediate level of computer knowledge
Excellent communication skills (written and verbal)
Strong accountability and self-starter
Excellent communication skills (written and verbal)
Ability to organize workload and competing priorities
Thrives in a fast-paced environment
Systems and applications proficiency
2-5 years of relevant experience

Responsibilities

Provide support and training for new hires and existing employees
Collaborate with Team Leads in REP to cross-train and provide support as needed for off-program business
Coach and mentor new and experienced staff members
Share and reinforce service level guidelines and process workflows
Work with Learning and Development leaders to structure and facilitate quarterly business skills training
Collaborate effectively with Commercial Managers and Producers to ensure excellence in client service
Act as the day-to-day “go-to” person for employee inquiries on technical, processing and/or training questions
Assist with problem solving in the absence of a manager
Foster positive team and client relationships
Support team members through corporate initiatives and change management
Review processing for accuracy and regularly audit account
Participate in project implementation
Maintain strong technical understanding of insurance coverages and products
Work with the Business Technology team to ensure that the current workflows and procedures are consistent with the rest of the organization
Lead and facilitate the monthly team bulletin meetings
Reconcile accounting transactions and activities