Operations Team Lead

Rejuvenation•Edmonton, AB

18h

About The Position

Welcome to Rejuvenation! Rejuvenation Medical Group is Western Canada’s fastest-growing family of dermatology and multi-disciplinary medical offices. From modest beginnings dating back to 1984, Rejuvenation is a pioneer in delivering exceptional care to communities in Alberta, British Columbia, and Ontario. We specialize in skin health, dermatologic concerns, and an array of cosmetic and aesthetic services for all skin types. At Rejuvenation, the possibilities are endless. Rejuvenation proudly offers career advancement opportunities through ongoing training and educational support. For those looking to take their career to new heights, our organization is perfect for you. Rejuvenation is consistently growing into new markets and promoting talent from within; we love to see our employees succeed!

Requirements

MOA certification from an accredited institution or higher
2+ years of proven clerical and customer service work experience
1+ years of supervisory experience
Proficient in Microsoft Office Suite programs

Responsibilities

Coach and motivate operations team to meet and exceed goals and targets
Greet clients and provide the “U” experience through excellent customer service
Train and evaluate staff to ensure high performance practices
Schedule, motivate, and supervise staff members to achieve highest results possible
Follow company-wide disciplinary practices to manage employees as needed, ensure appropriate communication and documentation is kept
Effectively balance the needs of the company and the desires of the employees
Reconcile outstanding client accounts in a professional and confidential manner
Manage client referrals and patient information database
Accept client payments in a professional and confidential manner
Ensure operations team keeps reception area tidy and presentable
Minimize the risk of theft throughout the organization by monitoring inventory closely
Ensure bank transfers and cash handling is done in a secure and professional manner
Participate in monthly product training and customer service training as needed
Educate customers on products and services provided by the clinic
Help implement new policies and improve current clinic practices
Provide coverage for operations staff and health care professionals as needed
Perform other duties as requested by management and supervisory team