Operations Team Shift Lead

Booz Allen Hamilton•Chantilly, VA

8d•Onsite

About The Position

Operations Team Shift Lead The Opportunity: Your combination of people skills and technical expertise makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting the Intelligence Community? We’re looking for an Operations Team Shift Lead who will manage a team of four Tier-I and Tier-II engineers for their designated shift in a classified environment. The Shift Lead will help the team ensure 24x7 system reliability. As an Operations Team Shift Lead on our project, you’ll oversee one of the Operations support teams responsible for managing incoming Tier-I and Tier-II help desk support tickets, resolving issues for our end users as they develop and deploy applications in our hosted cloud-native Kubernetes environment. You will also act as the liaison between our Operations and Development teams, as well as external stakeholders. This is an opportunity to broaden your skill set into areas of redundant, multi-classification enterprise networks. We focus on growing as a team, so you’ll share your expertise through leadership and mentoring as you help the teamwork through challenges and develop new met hodologies. Join us. The world can’t wait.

Requirements

Experience working in a direct customer support role, including utilizing ticketing systems such as Jira or ServiceNow and ITIL Service Management principles
Experience with RHEL systems administration and Linux-based web stacks
Experience working with Cloud service offerings such as compute, storage, databases, DNS, load balancers, identity and access management
Experience with containerization tools and technologies such as Docker, Kubernetes, and Helm
Experience with CI / CD pipelines, observ ability to ols, and infrastructure-as-code such as Terraform or Ansible
Experience with code versioning with Git, including Gitlab or Bitbucket
Ability to support 24 / 7 shift work, including nights and weekends
TS/SCI clearance with a polygraph
HS diploma or GED
Ability to obtain a DoD 8570 IAT Level II Certification such as Security+ CE Certification within 6 months of start date

Nice To Haves

Experience working with AWS
Experience as a shift or team lead in an Operations environment
Experience in a scripting or programming language such as Python, Go, or Bash
Experience with SSO, including Keycloak, Okta, or similar
Experience with Big Data platforms and Cross Domain Solutions
Experience with AI / ML tools and techniques
Knowledge of Public Key Infrastructure ( PKI )
Possession of excellent leadership and coordination skills
Bachelor's degree in a related field

Responsibilities

Manage a team of four Tier-I and Tier-II engineers for their designated shift in a classified environment.
Ensure 24x7 system reliability.
Oversee one of the Operations support teams responsible for managing incoming Tier-I and Tier-II help desk support tickets.
Resolve issues for end users as they develop and deploy applications in a hosted cloud-native Kubernetes environment.
Act as the liaison between Operations and Development teams, as well as external stakeholders.
Share expertise through leadership and mentoring.