Operations Team Lead I

Smart Data Solutions LLC•Tempe, AZ

5d•Onsite

About The Position

Join Smart Data Solutions and be a part of our expanding, state-of-the-art operations facility! As an Operations Team Lead I, you’ll help launch and lead our mailroom operations—building processes, supporting a strong team, and driving success in a growing environment. If you’re a hands-on leader who thrives in fast-paced settings, this is your chance to make an impact from day one. This position offers strong growth and learning opportunities, along with a competitive bi-weekly bonus structure.

Requirements

A minimum of 2 years of experience in a leadership or supervisor function, or 2 years of experience at SDS.
A valid driver's license to operate company vehicles, required.
Ability to lead and supervise a small team to meet daily productivity, quality, and accuracy standards.
Strong operational oversight skills to ensure consistent completion of assigned tasks and achievement of operational goals.
Strong attention to detail to ensure a high level of batching and quality reviews.
Capability to train, onboard, cross-train, and coach team members to build proficiency and confidence.
Effective verbal and written communication skills.
Commitment to maintaining a safe, organized, and compliant work environment.
Flexibility and problem-solving skills to adapt to changing priorities and perform additional duties as needed.

Responsibilities

Lead and manage a small team by monitoring adherence to department and company policies (including attendance, safety, confidentiality, personal device use, daily productivity, work completion, quality, and accuracy).
Provide hands-on coaching and ongoing guidance to employees to ensure daily operational goals are met consistently.
Communicate with management regarding workflow issues, operational challenges, or performance concerns.
Maintain working knowledge of SDS client accounts and assigned P.O. Boxes.
Perform batching and imaging quality reviews of employee work in accordance with SDS policies and procedures.
Assign and assist with document destruction tasks when required.
Assist with team member training, including onboarding and cross-training as needed.
Assist with managing employee time-off requests through ADP.
Utilize the Marc cart to transport boxes or trays to the designated work/storage areas in accordance with retention and security requirements.
Perform other duties as assigned, including but not limited to imaging and processing.