Team Lead, Commercial Loan Servicing

Fifth Third Bank • Cincinnati, OH

1d • Onsite

About The Position

The Team Lead, Commercial Loan Servicing leads and manages a team of Commercial Loan Servicing Advisors responsible for post-closing servicing, loan maintenance, and borrower support across the Commercial portfolio. This role ensures the accurate and timely execution of loan servicing activities, adherence to service level agreements (SLAs), and delivery of a high-quality customer experience. The Manager is accountable for team performance, operational excellence, and risk management, while fostering a culture of collaboration and employee development. This role partners closely with Credit, Sales, Loan Operations, and other internal stakeholders to support end-to-end lifecycle servicing of commercial loans.

Requirements

• High school diploma required
• 5+ years of commercial loan servicing or related experience
• 2+ years of leadership experience
• Strong knowledge of commercial loan servicing processes and systems
• Leadership and coaching
• Loan servicing expertise
• Operational management
• Risk awareness
• Strong communication
• Problem solving and decision-making

Nice To Haves

• Bachelor’s degree preferred
• Strong analytical skills
• Attention to detail
• Adaptability
• Commitment to delivering high-quality outcomes

Responsibilities

• Directly manage, coach, and develop a team of Commercial Loan Servicing Advisors.
• Establish clear performance expectations aligned to departmental goals and SLAs.
• Build a strong talent pipeline through training, mentorship, and succession planning.
• Foster a collaborative team environment focused on accountability and growth.
• Oversee daily servicing activities including payment processing, advances, paydowns, payoff processing, and account maintenance.
• Ensure effective resolution of borrower inquiries and discrepancies.
• Monitor post-closing documentation collection and ensure timely clearing of exceptions.
• Ensure accurate execution of servicing activities and system updates.
• Ensure adherence to procedures, controls, and service level expectations.
• Identify process improvement opportunities, streamline workflows, and enhance system utilization to improve efficiency and reduce errors.
• Oversee data integrity and documentation accuracy across systems.
• Support departmental initiatives and operational projects.
• Ensure compliance with internal policies, regulatory requirements, and audit standards.
• Identify and escalate risks while ensuring appropriate controls are in place.
• Promote a strong risk culture.
• Serve as an escalation point for complex borrower issues.
• Partner with internal teams to ensure seamless loan servicing.
• Drive a high-quality customer experience.
• Manage a team of Commercial Loan Servicing Advisors, provide performance feedback, support development, and ensure appropriate staffing.

Benefits

• Comprehensive benefits
• Differentiated compensation offerings
• Eligible to participate in an incentive compensation plan
• Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED