Team Lead, Cloud Services

BDO•Edmonton, AB

6d•Hybrid

About The Position

BDO Canada is currently seeking a Team Lead, Cloud Services to join our rapidly growing Cloud Services practice. In this position, you will play a key role in leading and growing BDO's cloud services practice. You will work closely with our Cloud practice leader, Cloud Op Managers, Partners and practice leaders to help close new cloud business, help identify new cloud solutions, and manage client relationships. You will also oversee the day-to-day operations of our cloud analyst team, ensuring quality, efficiency, and compliance of all cloud services engagements.

Requirements

Demonstrated experience managing a cloud services, sales, operations or support team
Experience in the technology consulting field, cloud solutions provider (Microsoft CSP) or similar and working closely with clients to drive pragmatic outcomes
Experience working for a Microsoft Partner, and exposure to products such as Microsoft Azure, Microsoft 365, Dynamics 365, or other cloud software vendors in one or more of the following areas: Cloud licensing, sales operations or pre-sales
Experience driving results using CRM or a pipeline/sales management tool
Having some form of technical background (e.g. IT managed services, software development, architecture, IT infrastructure, etc.).
Demonstrating a passion for Cloud technology/services, emerging or innovative technologies and an interest in developing your expertise in the area
Excellent customer-facing, communication and presentation skills
Aptitude and proven record in troubleshooting and problem solving skills.
Excellent multi-tasking and time management skills
Strategic planning and management expertise

Nice To Haves

Experience in the creation and implementing operational procedures and continuous improvement activities is an asset

Responsibilities

Be a champion for revenue and profitability growth.
Drive our team to close new business and safeguard renewals
Provide leadership in the development and implementation of new service offerings and training the team
Keeping up to date with Microsoft offers and solutions.
Leading in pre-sales initiatives, including client presentations and the development of pricing models, and creating cloud proposals
Supervise the timely and accurate management of CRM including client follow-ups and sales pipeline
Manage high transactional cloud engagements against budget, timeline and scope
Act as a customer and team escalation contact as required and provide management and guidance related to the resolution of customer satisfaction concerns
Build deeper relationships with clients and assist in expanding the engagement footprint driving additional revenue
Managing the team and ensuring effective delivery of operations, high quality and an excellent level of customer service
Act as the primary escalation point for the cloud operation and support teams
Contribute to Practice planning of KPIs, review profitability metrics, team efficiency and operations improvements
Managing the cloud operations analyst team and ensuring that team members are effectively utilized
On-going mentoring and coaching of the team
Fostering a sense of purpose within the team; developing short and long-term objectives aligned with driving behaviours supporting our core values, mission and vision.
Interviewing and hiring new talent as the team grows