Team Lead Clinical Services

Forefront Dermatology•Cranberry Township, PA

19h•Onsite

About The Position

The Team Lead Clinical Services oversees the clinical support team within an assigned clinic or pod and directly supervises a limited number of staff, potentially including Medical Assistants, Registered Nurses, Licensed Vocational/Practical Nurses, and other patient care team members. Approximately 20% of the role is dedicated to administrative leadership, with the remainder supporting clinical and operational work. The role leads medical patient call management, MIPS data completion, equipment maintenance, clinical supply inventory, direct patient care, and clinical workflow optimization. The Team Lead provides day-to-day staff leadership, coordinates team workflows, supports clinic operations and patient experience, and promotes compliance with regulatory and organizational requirements. The role also performs and trains staff in clinical support duties, including patient intake, scribing, procedure assistance, instrument sterilization, and room stocking. This is not a remote position, and travel is required.

Requirements

Clinical proficiency in dermatology medical assistant duties, including patient rooming, scribing, procedure assistance, and instrument sterilization.
Working knowledge of MIPS quality reporting requirements and data documentation in an EHR.
Demonstrated supervisory skills, including performance management, coaching, and team accountability.
Strong patient communication skills, including managing clinical phone calls, triaging patient concerns, and accurately relaying clinician instructions.
Ability to manage clinical supply inventory and coordinate equipment maintenance.
Proficiency in EHR/EMR documentation.
Sound clinical judgment, composure, and professionalism in a fast-paced patient care environment.
Commitment to patient safety, clinical excellence, and organizational compliance standards.
Minimum post-high-school education in a medical support field.
One required credential: Certified Medical Assistant (CMA or RMA) or equivalent clinical certification/licensure; Licensed Practical or Vocational Nurse (LPN/LVN); or Registered Nurse (RN).
Minimum of 2–3 years of clinical experience in a dermatology or ambulatory care setting. Additional years of direct patient care experience may be substituted for certification unless prohibited by state certification requirements.
Must be able to travel; the position is not remote.

Nice To Haves

Associate or bachelor's degree in healthcare administration, business, or a related field.
Prior supervisory or lead experience.
Experience with MIPS quality reporting.
Experience with prior authorization workflows.

Responsibilities

Provide direct day-to-day supervision and leadership for an assigned clinical team, including hiring, onboarding, performance management, professional development, and, when necessary, staff separation in partnership with Human Resources.
Coordinate daily team activities by maintaining standard operating procedures, organizing workflows, and assigning responsibilities.
Manage and approve staff requests, timekeeping records, and schedule changes in the timekeeping system.
Address performance issues and complete annual staff evaluations according to company policies and timelines.
Foster a collaborative team environment that supports professional growth, accountability, and high performance.
Oversee team or pod operations, including patient experience standards, staffing plans, staff meetings, supplies and inventory, training, and onboarding.
Allocate resources and support clinic productivity and patient experience goals.
Support clinic operations, potentially across multiple locations or as site lead when senior leadership is not onsite; optimize workflows and address patient concerns.
Partner with clinic management to implement policies, procedures, and performance standards, and escalate operational risks, patient concerns, or staff issues as appropriate.
Maintain knowledge of applicable regulatory, compliance, and organizational requirements and ensure team adherence.
Complete required compliance training and ensure direct reports do so; maintain compliance documentation.
Participate in or lead annual compliance audits as directed by the manager.
Manage cancer registry reporting and requirements at designated locations.
Room and greet patients, collect intake information, and accurately document it in the EMR.
Provide clinicians with a clinical report on each patient before the encounter.
Accompany clinicians in exam rooms and scribe visit information as directed.
Prepare for and assist with procedures, including suture removals, biopsies, and other in-office procedures.
Sterilize instruments and stock exam rooms to maintain a clean, safe, and well-supplied environment.
Address phone notes and manage prior authorization requests in a timely manner.
Manage patient calls, facilitate clinical inquiries, relay clinician instructions, and ensure timely and accurate follow-up.
Ensure daily completion of MIPS data documentation for applicable patient encounters in partnership with clinicians and the care team.
Oversee maintenance of clinical equipment, coordinate service requests, and ensure equipment is functional, calibrated, and compliant.
Maintain medical, office, and cosmetic supply inventory; complete or review orders before submitting them to the manager for approval.
Perform assigned duties consistent with surgical or aesthetic services, including limited procedures, specimen handling, and CLIA support, according to scope-of-practice qualifications.
Perform other duties as assigned.