Team Lead Adventure Center

Vail Resorts • Keystone, CO

5d • Onsite

About The Position

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until June 15th or until the positions are filled (whichever is first).

Requirements

• Previous leadership experience.
• Previous guest service experience in an outdoor environment.
• Previous operations or mountain activities experience.
• Basic construction knowledge and ability to use hand tools.
• Ability to converse clearly and comfortably with a variety of guests and staff.
• Familiarity with Keystone Resort preferred.
• Experience working on and leading a team in a dynamic work environment.
• Ability and willingness to perform physical labor. Must be able to stand for extended periods of time and be able to lift at least55lbs.
• Basic computer skills and strong organizational skills.
• Must be at least 18 years old. High School diploma or equivalent.
• Must have a Valid Driver’s License & Satisfactory Driving Record (in accordance with VR Drivers Policy)

Responsibilities

• Supervise the activities team in adherence to service standards, maintaining a safe work area and activity, efficiently performing daily operating procedures and equipment inspections, managing staffing levels, adapting to changing business needs, providing timely breaks, keeping the team’s energy high, and providing rewards and recognition for our high performing staff.
• Train employees to provide a high level of proactive guest service in all guest interactions. Constantly evaluate employee performance and provide timely, effective coaching. Maintain accurate training records. Conduct performance evaluations at mid and end of season.
• Supervise your team in providing experiences of a lifetime to our guests and fellow staff members. Reward and recognize your staff and proactively work to keep the team energy high all season.
• Oversee and assist in building, performing maintenance, and repairs for designated activities as needed. Work with maintenance team to ensure a high level of safety and efficient operation of activities. Supervise the daily opening and closing procedures of activities. Ensure accurate and timely completion of inspection logs.
• Make personal and long lasting connections with your fellow employees and with your guests while sharing your love of outdoor adventure. Engage with our guests and receive guest feedback and special requests. Provide on the spot resolutions and elevate guests’ experiences through our Epic Service Solutions Program.
• Act with integrity – always do the right thing, knowing it will lead to the right outcome. Proactively communicate with Activities Managers to drive improvements in the department. Set clear expectations with your leads and staff, and coach them respectfully to ensure their success.
• Be a positive advocate for Keystone and the high quality experience and service we provide to our guests. Adapt staffing levels to changing business levels. Provide timely breaks and monitor staff rotations. Adhere to an operations plan that supports the budget and controls costs while ensuring a quality guest experience.
• Help keep our mountain clean and looking good. Help our guests enjoy what the great outdoors has to offer, and they may become life-long advocates for our mountains.
• Ours is a dynamic work environment. You’ll have a variety of tasks to do every day, and every day will be a new adventure. Be willing to perform all other tasks as assigned, and be flexible if changes are made to improve the operation.

Benefits

• Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED