Team Lead, Administration
YBC•Vancouver, BC
•Onsite
About The Position
The Administrative Team Lead will report directly to the Center Manager and will work collaboratively with the leadership team. The Administrative Team Lead will be responsible for providing administrative support to the YMCA Facility and Association projects. The Administrative Team Lead is responsible for providing exceptional service to Members and guests of the YMCA and will follow the practices outlined in the Y Way curriculum and the YMCA Core Values.
Requirements
- Current Standard First Aid and CPR-C & AED certificate
- Computer proficiency, including Microsoft Office
- Experience in fast paced, customer focused environment
- Demonstrated high level of organizational and customer service skills
- Proven decision-making competency and ability to think quickly in difficult situations
- Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
- 3 professional references
Nice To Haves
- ActiveNet experience/knowledge and asset
Responsibilities
- Schedule meeting room, gymnasium and facility bookings
- Ongoing cashouts for Membership staff, including bank deposits
- Create internal communications including facility signage, calendars and schedules
- Program invoicing
- Promote membership sales and services in a positive and professional manner
- Build meaningful relationships through positive daily interaction with YMCA members, visitors, and colleagues
- Support a productive and cheerful team that provides excellent customer service
- Become proficient in operation of the Active Net customer database
- Use established systems and structures to record and report on member satisfaction, interest trends, and activities
- Ensure the safety of all members, participants, staff, and property by following YMCA standards/policies/procedures and ensuring they are maintained amongst all members and staff
- Maintain a neat, orderly, and clean environment, including all program areas, common spaces, and washrooms
- Assist with training new staff in procedures and practices
- Attend staff meetings, planning sessions and training events as required
- Provide Duty Manager Support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
