Administration-Team Lead- Team Coordinator/ Medical Scheduling

CarePartners • Barrie, ON

3d • Onsite

About The Position

This position may involve a shift rotation of afternoons, evenings, and weekends including holidays. The position would require flexibly as schedules may change. CarePartners serves Ontario communities and we bring kind and professional care to patients in need, and when you work with us, you make a positive impact in your community. We have a immediate Temporary Full-Time opening in the Barrie, ON office!

Requirements

• One (1) to three (3) years of post-secondary education
• One (1) to three (3) years of job-related work experience.
• Excellent organization skills and high attention to quality, combined with the ability to manage multiple high priority tasks within a fast pace service environment is required.
• Excellent verbal and written communication skills.
• Ability to work non-traditional hours is a requirement.
• Exceptional analytical and problem-solving skills.

Nice To Haves

• Advanced knowledge of scheduling systems i.e. Procura/CIMS experience an asset.
• Customer Service experience is an asset.
• Knowledge of Health/Homecare industry an asset.
• Fluency in multiple languages an asset.

Responsibilities

• Manage individual caseload related to intake and service delivery of client/employee schedules as defined by local management.
• Support multi-disciplinary team through effective problem solving of conflicts/issues with regards to challenging scheduling cases, hard to service areas.
• Respond to multi-disciplinary team questions and concerns regarding scheduling policies and practices.
• Provide support and mentoring to multi-disciplinary team.
• Mentor and support multi-disciplinary team in the completion of intake and scheduling tasks/requirements.
• Mentors and supports multi-disciplinary team in the use of software’s and other technical enablers (e.g. Procura; HPG, OneDrive).
• Primary contact designee for all Information System related problems.
• In collaboration with the Manager, troubleshoots employment related issues by providing necessary information and supportive documentation.
• In collaboration with the Manager, participates in the recruitment and hiring process for Client Service Delivery Coordinators.
• In collaboration with the Manager, contributes to the development of annual training and operational plans related to client service delivery.
• Participate in the collection and/or analysis of key performance, quality and human resource indicators.
• Provide regular feedback and recommendations to Manager on intake and scheduling performance.
• Participate in the development and execution of ongoing quality improvement initiatives.
• Maintain and promotes a collaborative team relationship with clients/caregivers, funders, community partners, staff, volunteers and other internal colleagues.
• Where required, participates in internal and external committees and community functions (workshops, job/health fairs, community boards and participation on focus groups).
• Demonstrate a commitment to continued professional development and growth.
• Contribute to a healthy and safe working environment.
• Perform other duties as required.

Benefits

• Competitive pay
• Meaningful, fulfilling work, helping patients and their families behind the scenes
• Supportive team environment and a great corporate culture
• Access to group discounts, including exclusive discounts from various retailers
• Total rewards program which includes health & dental benefits
• An Employee Assistance Program (EAP) for you and your family members
• Opportunities for continuing education and training
• Hands on mentoring and leadership support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree