Administration-Team Coordinator / Medical Scheduler

CarePartners•Sarnia, ON

2d•Onsite

About The Position

CarePartners is seeking Team Coordinators to ensure effective customer service and communication between patients, families, and staff. The role involves scheduling PSWs, Nurses, and Therapists to meet service delivery standards and performing administrative functions related to client services in a timely manner. This is a Part-Time position based in the Sarnia office, with hours inclusive of weekdays, early mornings, evenings, and weekends.

Requirements

A strong desire and commitment to making a difference in the lives of their patients.
One (1) year of job-related experience (such as administrative or customer service) is required.
Exceptional interpersonal and customer service skills.
Ability to work both independently and as part of a team.
Strong proficiency in all aspects of Microsoft Office, with proven skills in Word and Excel.
A strong attention to detail and the ability to learn new systems and databases.
Effective verbal and written communication skills.
Non-traditional hours, including evenings and weekends are required.
A clear background check.

Nice To Haves

Post-secondary education is preferred.
Experience in the health care field an asset.

Responsibilities

Serve as the liaison between patients/caregivers, their families, Personal Support Workers, team supervisors, funders, finance, and other CarePartners employees.
Receive routine referral/intake information from funders and private-pay clients.
Develop and coordinate service schedules, considering relevant factors.
Inform workers of new assignments and schedule changes.
Enter relevant information into the automated information system/database.
Produce schedules and reports regularly, and upon request from the Supervisor.
Receive and manage inbound telephone calls and email inquiries related to service.
Perform other administrative duties.
Perform other duties as required.

Benefits

Meaningful, fulfilling work, helping patients and their families behind the scenes
Supportive team environment and a great corporate culture
Paid orientation and comprehensive training and onboarding
Access to group discounts, including exclusive discounts from various retailers
Total rewards program which includes health & dental benefits
An Employee Assistance Program (EAP) for you and your family members
Opportunities for continuing education and training
Hands on mentoring and leadership support
Opportunities to volunteer in countries with limited access to healthcare services
Competitive compensation grid, with progression based on hours worked and role-specific criteria.