Team Lead, Account Lifecycle

Wealthsimple Technologies • ,

9d • CA$68,000 - CA$85,000 • Hybrid

About The Position

Wealthsimple is Canada’s leading financial innovator, offering a comprehensive suite of financial products. The Accounts Lifecycle team collaborates with all departments at Wealthsimple, gaining insights into product development, client money management, and client satisfaction through direct engagement. The team operates under the principles of being maker-owners, valuing simplicity, and prioritizing client well-being.

Requirements

• Minimum 2-3 years operations work experience, and at least 1 year leading a team
• Have a proven track record of success (can be backed up with measurable results)
• Have a Bachelor’s or Master's degree in Finance, Economics, Accounting or related field

Nice To Haves

• Having in-depth knowledge of the banking and finance industry is highly desirable
• Have knowledge of regulatory bodies and how other financial institutions operates to comply with the different regulations from different bodies (CIRO, FINTRAC, etc)
• Have Automation experiences - ability to understand and build your own automations from scratch

Responsibilities

• Lead and manage a team of Operations Associates and Senior Associates by establishing clear performance standards and expectations, while providing ongoing coaching and structured guidance to support both current role excellence and career advancement.
• Empower direct reports to go beyond day-to-day ticket processing by actively engaging them in cross-functional projects and strategic initiatives that drive meaningful impact across the team and the broader organization.
• Monitor team performance metrics and leading indicators to ensure adherence to internal SLAs and other key benchmarks. Conduct independent root cause analyses in response to significant performance variances and develop scalable, solutions-oriented mitigation strategies.
• Deliver timely and constructive performance evaluations for Associates and Senior Associates, develop and facilitate individualized employee development plans, and execute delegated work assignments with a high degree of quality and accountability.
• Maintain hands-on involvement in ticket processing to develop and sustain a deep understanding of internal workflows. Leverage this knowledge to manage client escalations effectively by engaging the appropriate stakeholders or driving independent resolution of complex issues.
• Demonstrate proficiency in SQL and leverage data visualization tools to build and maintain dashboards that track project progress, surface key insights, and support data-driven decision-making.
• Identify and champion opportunities for process optimization and operational improvement within your area of ownership, contributing to a culture of continuous improvement.
• Have ability to update processes regularly based on the improvements being made and based on the regulatory requirements for each process.

Benefits

• Top-tier health benefits and life insurance
• Long-term group savings with employer match, through Wealthsimple for Business
• 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year
• 90 days away: work outside Canada for up to 90 days per year
• Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level