Team Center Unified Technology Support 6434756

Accenture•Nashville, TN

2d•$41 - $51•Onsite

About The Position

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Requirements

4–5 years of hands-on experience supporting Siemens Teamcenter Unified in a production or application maintenance environment.
Working knowledge of Teamcenter architecture, data model, workflow configuration, and access management.
Experience with Teamcenter modules such as Change Management, Document Management, BOM Management, or Product Structure.
Experience using ITSM tool such as ServiceNow for incident and request management.
Good analytical and problem-solving skills with the ability to prioritize and manage multiple issues simultaneously.

Nice To Haves

Familiarity with Teamcenter integrations with ERP systems such as JD Edwards.
Understanding of PLM best practices and product lifecycle management processes.
Exposure to Teamcenter deployment in a multi-site or global environment.
ITIL Foundation certification or working knowledge of IT service management practices

Responsibilities

Provide day-to-day functional and technical support for Siemens Teamcenter Unified in a production environment, ensuring system availability and adherence to SLAs.
Troubleshoot and resolve incidents related to Teamcenter workflows, item types, access controls, data model configurations, and integrations.
Support end users across engineering and product lifecycle management (PLM) processes, including change management, document management, and BOM management.
Manage and fulfill service requests for user administration, access provisioning, and configuration changes.
Perform root cause analysis on recurring issues and implement preventive measures to reduce incident volume.
Maintain support documentation including runbooks, SOPs, and knowledge base articles for common issues and resolutions.
Participate in change management activities, supporting testing and validation of patches, upgrades, and enhancements in the Teamcenter environment
Work with offshore, nearshore, client teams