Team Case Manager

Richmond Residential Serv•Richmond, VA

16h•Hybrid

About The Position

Provides case management support for adults with intellectual disabilities living in community-based settings. Will provide some direct care and other risk management functions according to the need presented. Supports Program Supervisors/Directors to enhance the quality of care through individual choice in accordance with the agency’s mission. Performs duties with focus on person-centered services, choice, discretion, risk-management and attention to detail in accordance with the agency’s mission. Receives supervision from Program Supervisors/Directors, who provide specific and general assignments and review work as appropriate in terms of final results.

Requirements

Strong knowledge of intellectual disability concepts, principles of normalization, and independent living needs of adults with intellectual and/or developmental disabilities.
Knowledge and commitment to person-centered thinking, ability to make individual choices, and positive behavioral support.
Knowledge of current DBHDS standards for person-centered supports, risk management strategies, and behavioral management competencies as outlined by DBHDS.
Excellent communication skills to communicate effectively in written and oral form.
Effective organizational and time management skills.
Computer skills, with a high level of proficiency in database programs and attention to detail to maintain accurate recordkeeping.
Working knowledge of other primary Microsoft Office programs.
Safe operation of a passenger vehicle.
Demonstrated ability to maintain client records in accordance with RRSI policy, DBHDS and DMAS standards and manage time effectively to meet deadlines.
Able to interpret agency policies and procedures when maintaining client records.
Able to provide case management support, understand risk mitigation strategies, and carry out emergency procedures when needed.
Maintain appropriate CPR/FA/AED certification.
Interact effectively and courteously with team members, clients, and the public.
Able to be flexible in work scheduling (which includes working at least two weekends per month).
Dedication to keeping up to date technically, using technology effectively, and applying new knowledge to the job.
Bachelor's Degree in Human Services preferred, or a field related to community services.
One or more years of directly related experience or any combination of training and experience which provides the required knowledge, skills, and abilities.
Valid Virginia Driver's license and acceptable Department of Motor Vehicles Driving record and dependable transportation.
Ability to successfully pass a background check, and other pre-employment screenings.

Responsibilities

Manages a caseload of 7-10 individuals to complete quarterly reports, plan updates, fall risk plans/assessments, annual paperwork, support instructions, and assessment updates as needed.
Maintains the electronic health care record for individuals assigned to ensure that all data is uploaded into the EHR system.
Provides support at annual meetings, client care specific meetings, and supports the completion of root cause analysis for individuals on assigned caseloads.
Provides some direct care support to individuals at assigned programs when not engaged in case management duties. This may include support for medical appointments, community activities, and/or DSP coverage in assigned programs.
Will participate in On-Call responsibilities for assigned RRSI Director, Team, and respond to individual care needs and or critical staffing issues as needed.
Provides oversight for assigned program health appointment and records system.
Professionally communicates and advocates for clients in accordance with RRSI Code of Ethics and all applicable DBHDS and Human Rights regulations.
Assists assigned Program Supervisor/Director with maintaining compliance for all DBHDS Licensing standards and Human Rights compliance.
Performs other related duties as assigned.