Team Captain (Shift Leader)
About The Position
The Team Captain helps guide the store team by setting the pace on the floor and keeping the team focused and energized. The role provides direction during shifts, supports consistent execution, and helps create an engaging experience for guests and teammates. Team Captains influence others through example, clear communication, and a strong sense of urgency. The position spans people support, store operations, merchandising, guest service, and sales results. Team Captains support onboarding and training, coach teammates, prioritize and delegate work, reinforce service and visual standards, address escalated customer concerns, and help execute promotions, events, and operational routines.
Requirements
- Must be at least 18 years of age.
- 1–2 years of retail experience.
- Availability to work 10 to 20 hours per week, including daytime, nights, weekends, holidays, and featured local sports events.
- Ability to prioritize, delegate, and execute in a fast-paced environment.
- Clear and confident communication skills, including coaching and feedback.
- Enthusiastic attitude with a passion for sports and retail.
- Understanding of retail operations, service standards, and visual merchandising.
- Must be able to stand and walk for extended periods.
- Ability to lift up to 50 pounds.
- Ability to bend, reach, and climb ladders.
Responsibilities
- Support onboarding and training of new team members.
- Help maintain a high-energy, high-commitment store culture.
- Consistently model service behaviors and standards.
- Provide in-the-moment coaching and feedback to team members.
- Prioritize and delegate tasks during shifts to ensure execution.
- Serve as a go-to resource for basic operational questions.
- Validate completion of daily operational routines.
- Quickly escalate operational risks and gaps to leadership.
- Lead recovery, replenishment, and fixture resets during shifts.
- Ensure merchandising standards are maintained throughout the day.
- Guide teammates on visual standards and product placement.
- Support visual transitions and floor sets.
- Lead the floor to ensure service coverage and prioritize guests.
- Reinforce the Party service model and its behaviors.
- Handle escalated customer concerns confidently and professionally.
- Monitor service execution and adjust staffing or focus as needed.
- Drive sales during assigned shifts through guest focus and urgency.
- Coach team members to maximize guest opportunities.
- Support execution of promotions, hot markets, and events.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
