Team Captain (Shift Leader)
About The Position
The Team Captain helps guide the store team by setting the pace on the floor and keeping the team focused and energized. This role provides direction during shifts, supports consistent execution, and helps create an engaging experience for guests and teammates. The Team Captain influences others through example, clear communication, and a strong sense of urgency. The role supports people, operations, merchandising, service, and sales results. The Team Captain helps train and coach team members, delegates and validates shift tasks, maintains merchandising standards, leads service coverage, handles escalated customer concerns, and supports promotions, hot markets, and events.
Requirements
- Must be at least 18 years of age.
- 1–2 years of retail experience.
- Ability to prioritize, delegate, and execute in a fast-paced environment.
- Clear and confident communication skills, including coaching and feedback.
- Enthusiastic attitude with a passion for sports and retail.
- Understanding of retail operations, service standards, and visual merchandising.
- Availability to work 10 to 20 hours per week, including daytime, nights, weekends, holidays, and featured local sports events.
- Must be able to stand and walk for extended periods of time.
- Ability to lift up to 50 pounds.
- Ability to bend, reach, and climb ladders.
Responsibilities
- Support onboarding and training of new team members.
- Help maintain a high-energy, high-commitment store culture.
- Model service behaviors and standards consistently.
- Provide in-the-moment coaching and feedback to team members.
- Prioritize and delegate tasks during shifts to ensure execution.
- Serve as a go-to resource for basic operational questions.
- Validate completion of daily operational routines.
- Escalate operational risks and gaps to leadership quickly.
- Lead recovery, replenishment, and fixture resets during shifts.
- Ensure merchandising standards are maintained throughout the day.
- Guide teammates on visual standards and product placement.
- Support visual transitions and floor sets.
- Lead the floor to ensure service coverage and prioritize guests.
- Reinforce the Party service model and behaviors.
- Handle escalated customer concerns with confidence and professionalism.
- Monitor service execution and adjust staffing or focus as needed.
- Drive sales during assigned shifts through guest focus and urgency.
- Coach team members to maximize guest opportunities.
- Support execution of promotions, hot markets, and events.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
