Team Assistant

AcuteCare Health System LLC • East Brunswick Township, NJ

8h • Onsite

About The Position

BoldAge PACE is an all-inclusive program of care, personalized to meet the individual health and well-being needs of our participants. Our approach is simple: We listen to our participants and their caregivers to truly understand their needs and desires. The Team Assistant plays a vital role in supporting the Interdisciplinary Team (IDT) to ensure operational efficiency and the seamless delivery of services. This position serves as a central point of communication and coordination, ensuring that participants receive timely updates and that all services are provided as ordered in their care plans. The Team Assistant fosters effective collaboration among team members, facilitates accurate documentation, and enhances the overall experience for participants by maintaining a high standard of organization, responsiveness, and professionalism.

Requirements

• High School Diploma or related, required
• 1+ years’ clerical experience, preferably in a medical setting, or equivalent
• Must have reliable transportation, a valid driver's license, and the minimum state required liability auto insurance.
• Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact.

Nice To Haves

• 1 year of experience working with a frail or elderly population preferred. If this is not present, training will be provided upon hiring (If applicable for the role).

Responsibilities

• Conducts daily chart audits to ensure that services ordered by their assigned IDT have been completed and followed up upon by the appropriate discipline.
• Attend IDT meetings, keep notes and facilitate as needed.
• Assist care team manager with grievance resolution and appeals.
• Participate in quality initiatives as assigned.
• Answer incoming calls from participants on their IDT panel answering their questions and helping with the participant needs to include but not limited to routing call to the appropriate discipline if available to take the call, taking a message with providing an anticipated return call timeframe and scheduling appointments with the requested IDT member using the scheduling feature in EMR.
• Assist with obtaining consultation, specialist and outside medical records as needed and enter into EMR
• Other duties as assigned

Benefits

• Medical/Dental
• Generous Paid Time Off
• 401K with Match
• Life Insurance
• Tuition Reimbursement
• Flexible Spending Account
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED