TDM Program Manager

Steer • Los Angeles, CA

12h • $88,000 - $108,000 • Hybrid

About The Position

At Steer North America, we help shape the future of mobility, cities, and infrastructure. Our work supports more connected, sustainable, and accessible transportation systems that improve how people live, work, and travel. Steer is an employee-owned international consultancy specializing in transportation and infrastructure. We combine global expertise with local insight to help public and private sector clients tackle complex mobility challenges and make better decisions about how people and goods move. Our teams advise governments, transit agencies, airports, infrastructure investors, and private mobility operators across strategy, advisory, planning, and operations. From major transit investments to airport development and emerging mobility solutions, our work influences transportation systems relied on by millions. What defines Steer is our people — curious thinkers, collaborative problem solvers, and changemakers who care about the communities we serve. Joining Steer means working on meaningful projects, contributing ideas that matter, and building a career with real impact.

We are looking for a talented and motivated individual with a background in non-profit management, transportation planning, outreach, or marketing to act in a consulting role as the Program Manager of two well-established Transportation Management Organizations (TMOs) in Burbank and Glendale. In this role, you will lead each of these non-profit organizations that actively promote sustainable, shared and active transportation options in the region, and support Steer’s TDM team with other project work, including direct employer engagement, TDM strategic planning, research, analysis and report writing. This hybrid role will include working from the local TMO offices in Burbank and Glendale on regular schedules, as well as Steer’s DTLA office, with at least 3 days in office expected.

BTMO was formed in 1991 as a non-profit organization, helping employees in Burbank reduce their dependency on single-occupancy vehicle travel and promoting the use of public transit, carpooling, vanpooling, walking, telecommuting, biking, and scooting to work. The TMO hosts events, activities and provides resources to employers, employees and residents.

Go Glendale is the oldest operating TMO in Southern California, having made its start in 1989. Go Glendale is a non-profit organization that provides expertise and advocacy as a strategic partner with the public and private sectors, government agencies and community to reduce traffic congestion and improve air quality, accessibility and mobility in Glendale.

These TMOs need enthusiastic, professional, and confident leadership. The Steer team will provide training, strategic support, oversight, and professional development opportunities, as well as exposure to peer programs and international best practices in transportation demand management (TDM) and travel behavior change. The Program Manager will be responsible for leading and delivering TMO activities, managing non-profit administration and working with the Boards of Directors to deliver relevant localized programming, and overseeing support from interns.

Requirements

• Background in non-profit management, transportation planning, outreach, or marketing.
• Ability to lead non-profit organizations that promote sustainable, shared, and active transportation options.
• Support Steer’s TDM team with project work, including direct employer engagement, TDM strategic planning, research, analysis, and report writing.
• Hybrid role requiring work from local TMO offices in Burbank and Glendale, as well as Steer’s DTLA office, with at least 3 days in office expected.
• Enthusiastic, professional, and confident leadership.
• Skills and experience related to outreach, program development, research and analysis, and report writing.
• Experience with transportation services and programs, including parking management, transit, bicycling, carpooling, vanpooling, and hybrid working/teleworking.
• Experience researching and identifying potential grant programs.
• Experience implementing marketing plans and developing annual updates.
• Experience networking with local employers, agencies, and institutions.
• Experience using motivational and engagement strategies.
• Experience delivering presentations and representing organizations.
• Experience leading the planning and delivery of commuter information events.
• Experience assessing transportation service needs.
• Experience engaging with local and regional transportation planning organizations and committees, and regional and local officials.
• Experience acting as a liaison between the public and private sectors.
• Experience supporting employers with obligations for reducing Average Vehicle Ridership (AVR) and Vehicle Miles Travelled (VMT).
• Experience supporting employers and developers comply with TDM ordinance requirements.
• Experience managing day-to-day operations with oversight.
• Experience implementing and maintaining systems for tracking and monitoring progress.
• Experience managing the preparation of financial documents and monitoring financial activities.
• Experience managing the planning and delivery of board meetings, strategic planning meetings, and special meetings.
• Experience maintaining membership databases.
• Experience gathering data to support positive impacts of programming.
• Experience conceptualizing, developing, and delivering on new and existing client projects.
• Experience working directly with clients to present work and respond to feedback.
• Ability to manage time effectively to balance TMO needs and additional project responsibilities.

Nice To Haves

• Experience with peer programs and international best practices in transportation demand management (TDM) and travel behavior change.

Responsibilities

• Implement the mission/purpose of the TMOs through the day-to-day operations of the organizations.
• Assist Board of Directors to formulate TMO policies, procedures, and programs.
• Represent and promote the TMOs and their programs in their local communities.
• Prepare annual workplans, budgets, financial plans, and progress reports.
• Support supervision, training, and performance of TMO staff.
• Support other projects at Steer that require skills and experience related to outreach, program development, research and analysis, and report writing.
• Assist individual TMO member organizations with development and implementation of relevant transportation services and programs, including parking management, transit, bicycling, carpooling, vanpooling, and hybrid working/teleworking.
• Research and identify potential grant programs from Federal, State and regional agencies, including local partnerships that support the TMOs’ mission.
• Implement the TMO marketing plan and develop annual updates.
• Network with local employers, agencies, and institutions to raise awareness of the TMO.
• Use motivational and engagement strategies to entice potential TMO members to participate in TMO programs and to encourage employees to try sustainable travel options.
• Deliver presentations and represent the TMOs to potential members, public agency representatives, employee transportation coordinators, and employees.
• Lead the planning and delivery of commuter information events (e.g. transportation fairs, meet-your-match gatherings, awareness days, bicycle week, etc.).
• Assess transportation service needs of local businesses and commuters.
• Engage with local and regional transportation planning organizations and committees, and regional and local officials, on transportation issues.
• Act as a liaison between the public and private sectors in each community.
• Support large employers with their obligations for reducing Average Vehicle Ridership (AVR) and Vehicle Miles Travelled (VMT) under the South Coast Air Quality Management District’s Rule 2202.
• Support employers and developers comply with each City’s TDM ordinance requirements, including conducting annual employee transportation surveys, preparing and updating TDM Plans, and implementing required trip reduction strategies.
• Manage the day-to-day operation of the TMOs with the oversight of the Project Director.
• Implement and maintain a system for tracking and monitoring progress, including reporting, that can be shared with the TMO Boards of Directors and stakeholder agencies.
• Manage the preparation of TMO financial documents and monitor financial activities and programs.
• Manage the planning and delivery of TMO board meetings, strategic planning meetings, and special meetings.
• Maintain TMO membership databases.
• Gather data to support positive impacts of TMO programming and the benefits of TMO membership.
• Work alongside colleagues in Steer’s TDM team to conceptualize, develop, and deliver on new and existing client projects, including program and pilot delivery, strategic plans, policy analysis, and program evaluation.
• Work directly with clients to present work and respond to feedback.
• Manage time effectively to balance both TMO needs and additional project responsibilities.

Benefits

• Excellent medical, dental, and vision coverage
• 3% 401(k)/RRSP contribution
• Discretionary annual bonus
• Generous paid time off including vacation, public holidays, sick time, and volunteering days- up to 44 days (US) and 47 days (Canada) annually
• Group Share Incentive Plan, providing employees with the opportunity to share in the long-term success of the firm
• Commuter benefits (US)
• Flexible, hybrid working environment
• Training, strategic support, oversight, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees