TDM Program Manager

Steer • Los Angeles, CA

7h • Hybrid

About The Position

At Steer North America, we help shape the future of mobility, cities, and infrastructure, supporting more connected, sustainable, and accessible transportation systems that improve how people live, work, and travel. Steer is an employee-owned international consultancy specializing in transportation and infrastructure, combining global expertise with local insight to help public and private sector clients tackle complex mobility challenges. Our teams advise governments, transit agencies, airports, infrastructure investors, and private mobility operators across strategy, advisory, planning, and operations. Joining Steer means working on meaningful projects and building a career with real impact. We are looking for a talented and motivated individual with a background in non-profit management, transportation planning, outreach, or marketing to act in a consulting role as the Program Manager of two well-established Transportation Management Organizations (TMOs) in Burbank and Glendale. In this hybrid role, you will lead these non-profit organizations that actively promote sustainable, shared, and active transportation options in the region, and support Steer’s TDM team with other project work, including direct employer engagement, TDM strategic planning, research, analysis, and report writing. This role includes working from the local TMO offices in Burbank and Glendale on regular schedules, as well as Steer’s DTLA office, with at least 3 days in office expected. The Program Manager will be responsible for leading and delivering TMO activities, managing non-profit administration, working with the Boards of Directors to deliver relevant localized programming, and overseeing support from interns. The Steer team will provide training, strategic support, oversight, and professional development opportunities.

Requirements

• Background in non-profit management, transportation planning, outreach, or marketing.
• Talented and motivated individual.
• Enthusiastic, professional, and confident leadership.
• Skills and experience related to outreach, program development, research and analysis, and report writing.

Responsibilities

• Lead each of these non-profit organizations that actively promote sustainable, shared and active transportation options in the region.
• Support Steer’s TDM team with other project work, including direct employer engagement, TDM strategic planning, research, analysis and report writing.
• Lead and deliver TMO activities.
• Manage non-profit administration.
• Work with the Boards of Directors to deliver relevant localized programming.
• Oversee support from interns.
• Implement the mission/purpose of the TMOs through the day-to-day operations of the organizations.
• Assist Board of Directors to formulate TMO policies, procedures, and programs.
• Represent and promote the TMOs and their programs in their local communities.
• Prepare annual workplans, budgets, financial plans, and progress reports.
• Support supervision, training, and performance of TMO staff.
• Support other projects at Steer that require skills and experience related to outreach, program development, research and analysis, and report writing.
• Assist individual TMO member organizations with development and implementation of relevant transportation services and programs, including parking management, transit, bicycling, carpooling, vanpooling, and hybrid working/teleworking.
• Research and identify potential grant programs from Federal, State and regional agencies, including local partnerships that support the TMOs’ mission.
• Implement the TMO marketing plan and develop annual updates.
• Network with local employers, agencies, and institutions to raise awareness of the TMO.
• Use motivational and engagement strategies to entice potential TMO members to participate in TMO programs and to encourage employees to try sustainable travel options.
• Deliver presentations and represent the TMOs to potential members, public agency representatives, employee transportation coordinators, and employees.
• Lead the planning and delivery of commuter information events (e.g. transportation fairs, meet-your-match gatherings, awareness days, bicycle week, etc.).
• Assess transportation service needs of local businesses and commuters.
• Engage with local and regional transportation planning organizations and committees, and regional and local officials, on transportation issues.
• Act as a liaison between the public and private sectors in each community.
• Support large employers with their obligations for reducing Average Vehicle Ridership (AVR) and Vehicle Miles Travelled (VMT) under the South Coast Air Quality Management District’s Rule 2202.
• Support employers and developers comply with each City’s TDM ordinance requirements, including conducting annual employee transportation surveys, preparing and updating TDM Plans, and implementing required trip reduction strategies.
• Manage the day-to-day operation of the TMOs with the oversight of the Project Director.
• Implement and maintain a system for tracking and monitoring progress, including reporting, that can be shared with the TMO Boards of Directors and stakeholder agencies.
• Manage the preparation of TMO financial documents and monitor financial activities and programs.
• Manage the planning and delivery of TMO board meetings, strategic planning meetings, and special meetings.
• Maintain TMO membership databases.
• Gather data to support positive impacts of TMO programming and the benefits of TMO membership.
• Work alongside colleagues in Steer’s TDM team to conceptualize, develop, and deliver on new and existing client projects, including program and pilot delivery, strategic plans, policy analysis, and program evaluation.
• Work directly with clients to present work and respond to feedback.
• Manage time effectively to balance both TMO needs and additional project responsibilities.

Benefits

• Excellent medical, dental, and vision coverage
• 3% 401(k)/RRSP contribution
• Discretionary annual bonus
• Generous paid time off including vacation, public holidays, sick time, and volunteering days- up to 44 days (US) and 47 days (Canada) annually
• Group Share Incentive Plan, providing employees with the opportunity to share in the long-term success of the firm
• Commuter benefits (US)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees