TCSEPP Manager: Social Work Research & Public Service - UTK

University of Tennessee•Johnson City, TN

1d•Hybrid

About The Position

The University of Tennessee, Knoxville—College of Social Work, through the Social Work Office of Research and Public Service (SWORPS)—is hiring a TCSEPP Manager to lead implementation of the Tennessee Child Support Employment and Parenting Program (TCSEPP) across an assigned region (East, Middle, or West Tennessee). In this role, you’ll build and sustain an evidence-informed and trauma-informed practice that assists, supports, and advocates for non-custodial parents involved with the child support system, helping the program deliver consistent, high-quality services across multiple judicial districts. Reporting to the Regional Director, the Manager works with a high degree of independence while staying closely aligned with TCSEPP standards and expectations. A major focus of the position is supervising and coaching TCSEPP Coordinators—supporting hiring and training, setting clear expectations for accurate and timely work, and helping staff navigate complex participant situations. The Manager also serves as a key connector across systems, building strong working relationships with child support offices, court partners, and community agencies to support referrals and effective collaboration. In addition to leadership and outreach, the TCSEPP Manager is responsible for program monitoring, quality assurance, and reporting. This includes overseeing data collection requirements, conducting regular case reviews to ensure services align with the TCSEPP Practice Model and Practice Guide, analyzing program data to track progress, and coordinating with an evaluator to support reporting to funders. The Manager also helps balance coordinator caseloads and reviews program services and documentation processes to strengthen quality and efficiency across the region. This is a grant-funded position and is contingent upon the continued funding of the grant.

Requirements

Bachelor’s degree required. In lieu of a bachelor’s degree, three additional years of experience in any of these areas can be substituted.
Three years of experience with direct service/case management and 2 years’ experience with program planning, coordination, and supervision.
One year employee management and/or coaching experience.
Strong written and oral communication skills, presentation skills; analytical and evaluative skill; effective time management; strong working knowledge of Microsoft Office, data management, and email/Internet systems.
Leadership skills including ability to motivate others, strong interpersonal skills, excellent problem identification and resolution skills, and conflict management skills.
Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Nice To Haves

Five years of experience with direct service program planning, coordination, and supervision.
Three years of employee management and/or coaching experience.
Experience with child support systems and programs.
Master’s degree preferred
Knowledge of the TN Child Support program
Knowledge of the TCSEPPS Practice Model and Practice Guide
Skill with Tennessee child support system software
Knowledge of Tennessee judicial districts and court systems
Ability to work with participants in a field work setting

Responsibilities

Lead and support a team of TCSEPP Coordinators across multiple counties/judicial districts, making sure they have what they need to do strong, consistent work.
Help interview, hire, onboard, and train Coordinators; provide day-to-day guidance, coaching, and problem-solving support.
Set clear expectations and follow through—review work for accuracy, completeness, and timeliness; address performance issues; and complete performance evaluations and documentation.
Plan and run regular staff meetings and development sessions to keep the team aligned and growing.
Build and maintain strong working relationships with child support offices, attorneys, court staff, and community partners to support referrals, resolve concerns, and strengthen collaboration.
Represent TCSEPP in the community by attending/participating in coalitions and collaborative efforts and giving presentations locally and at conferences when needed.
Help create and keep program/outreach materials up to date and regularly check whether outreach and program activities are working.
Oversee quality assurance and required data collection—make sure tracking is complete and accurate.
Conduct routine case reviews to ensure services match the TCSEPP Practice Model/Guide and share results with the Regional Director.
Use program data to monitor progress toward goals, identify issues early, and adjust as needed.
Coordinate with the evaluator to provide information for reports to funders and to capture the program’s impact.
Monitor referrals and help balance Coordinator caseloads to maintain service quality across districts.
Review program and outreach services for quality and efficiency and oversee program and fiscal documentation processes.
Handle other duties as assigned.