Regional TCSEPP Coordinator: Social Work Research & Public Service - UTK

University of Tennessee•Knoxville, TN

4d•Hybrid

About The Position

The University of Tennessee, Knoxville—College of Social Work, through the Social Work Office of Research and Public Service (SWORPS)—is hiring a Regional Coordinator for the Tennessee Child Support Employment & Parenting Program (TCSEPP). This is a grant-funded position. The role is based in East Tennessee, supporting an assigned region and stepping in wherever needed to keep services running smoothly, especially during staffing gaps. This is hands-on, relationship-driven work involving building trust with participants, coaching them through difficult situations, and helping them navigate systems. It may also involve supporting healthier communication with custodial parents and children. The coordinator will connect individuals to practical community supports, both formal services and informal networks, and will spread awareness about TCSEPP through outreach and education to parents and community partners.

Requirements

Two years of customer/client (case management) experience. In lieu of a degree candidates with two additional years of experience will be considered.
Bachelor’s Degree
Must have valid driver’s license, automobile at their disposal, and a current automobile liability policy with continuous coverage.
Ability to assess participant needs.
Ability to develop positive & trusting relationships with participants and offer emotional support.
Ability to positively interact with partners including child support, court, attorneys, etc.
Ability to promote the program to potential participants, partners, and employers.
Ability to advocate for participants.
Ability to work independently and within a team setting.
Ability to travel to multiple counties to serve participants.
Ability to be flexible with respect to changing needs of the project.
Excellent oral communication skills; Proficiency with Microsoft Office.
Ability to work independently and in team settings.
Experience with data management systems
Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Nice To Haves

Experience working with non-custodial parents and/or Employment programs
Experience collaborating with community groups and/or social service organizations

Responsibilities

Determine participant eligibility and properly assess participants' barriers and make appropriate referrals for identified barriers.
Develop individual action plans for participants and provide one-on-one case management to assist them with job readiness activities and emotional support and encouragement.
Maintain accurate records of all participant interactions in appropriate places, i.e. TCSES, Apricot, Excel spreadsheet, etc.
Monitor participants’ child support eligibility & payments; program involvement & compliance as well as employment.
Develop and maintain partnerships with local agencies to assist participants with barriers to employment.
Attend community interagency meetings to learn about and share available resources and information.
Participate in partner meetings.
Provide regular updates to Child Support staff and attorneys on participant progress.
Maintain a court presence to foster a positive relationship with the Child Support legal system and to recruit and/or enroll potential participants.
Participate in job/resource fairs.
Fiscal tasks including but not limited to One Card reconciliation and uploading & documenting receipts, monthly gift card reconciliation, and travel reports.