TAY Lead ( SF)

First Place for Youth•Oakland, CA

23h•$72,384 - $83,636•Onsite

About The Position

The SF TAY Lead is a youth-centered leader who supports transition-aged youth experiencing homelessness in reaching independent adulthood. The role is responsible for high-quality services and effective daily operations of Permanent Supportive Housing (PSH) single-site programs serving youth ages 18–24 at entry. Services help youth build tenancy, financial literacy, education, employment, and healthy-living skills, and include crisis intervention. The TAY Lead ensures program outcomes; trains and supports staff in best practices; leads conflict resolution and crisis support; coordinates with contract partners; supervises direct-service case managers; and completes contract reports. The position also provides Resource Specialist services to youth in PSH and Rapid Re-housing Programs, including workshops and drop-in education and employment support. The role develops and maintains community resources, partnerships, and opportunities that support self-sufficiency, including public benefits, workforce, and career resources. This requires knowledge of youth-centered employment approaches and school, post-secondary, vocational, and apprenticeship systems. The position provides leadership consistent with agency policy, values, and mission, and leads projects or functions as assigned. Work is in person at San Francisco PSH sites, the Oakland headquarters, and in the community, primarily in San Francisco and Alameda County, during the business week and predominantly during business hours. The position is expected to be onsite at least three days per week and to support the team in the community as needed.

Requirements

Bachelor’s degree required.
At least four years of direct-service experience working with underserved and disadvantaged populations; experience with transition-aged youth, people with lived experience in foster care, homelessness, or affordable housing is preferred. A related MSW or equivalent degree may count for two experience years.
Strong dedication to cultural competency that creates conditions to remove barriers and increase belonging.
Demonstrated success organizing, managing, and evaluating programs, events, campaigns, or productions.
Proficiency with Microsoft Office applications, including Word, Excel, Access, PowerPoint, Project, and Outlook.
Strong oral and written communication skills, including the ability to research, assimilate, and analyze information.
Availability for occasional evening and weekend work and some travel as needed.

Nice To Haves

Master’s degree in counseling, psychology, or social work.
Two years of supervisory or program management experience.
Leadership experience and project management skills.
Knowledge of best-practice housing and subsidy models.
Experience with database systems.

Responsibilities

Lead assigned programs and projects, ensuring compliance with program, agency, and regulatory policies.
Provide leadership and guidance to staff, especially in PSH single-site programs.
Oversee documentation and review data for accuracy, integrity, and service quality.
Help develop, evaluate, and refine service delivery, including field training and support.
Ensure staff follow First Place for Youth standards and competencies.
Support budgeting, contract control, reporting, and contract renewal with the Manager.
Support day-to-day operations of single sites and represent the agency with partners.
Hire, train, develop, and supervise direct-service staff.
Provide weekly one-on-one supervision and coach staff in housing retention, resource and referral, workshop delivery, case management, and education and employment coaching.
Facilitate regular team meetings to build collaboration and program fidelity.
Ensure program data is entered accurately and on time; conduct annual performance reviews.
Deliver workshops on career, education, and employment skills, including resumes, interviewing, and job maintenance.
Provide one-on-one drop-in support, coach youth, identify barriers, and develop joint plans with Case Managers and youth-identified supporters.
Prepare youth to use community resources, including application support and information sessions.
Coordinate community events that build independent living skills.
Provide conflict resolution, safety planning, and crisis de-escalation support, and cover direct services during staff absences or vacancies.
Vet, establish, and maintain partnerships across Bay Area counties with public benefits, mental health, workforce, employer, education, housing, and social service providers.
Assess transition-aged youth needs to develop targeted resource outreach, and track referrals and utilization.
Promote First Place for Youth services to partners and employers to generate placement and referral opportunities.
Lead collaborative meetings with partners, including Child Welfare and Housing Departments, and participate in coordinated entry and matching meetings.
Ensure rapid responses to vacancies, resident transitions, housing concerns, and landlord/tenant issues.
Attend weekly program meetings, monthly agency meetings, and weekly supervision.
Maintain timely, accurate documentation and case files in One System or Apricot.
Collaborate with colleagues across the organization and perform other duties as assigned.

Benefits

15 days of vacation in the first year
12 days of sick time
2 floating holidays
15 paid holidays
Choice of Kaiser or UCH HMO/PPO health coverage, with up to 90% of premiums covered by First Place on certain plans
Principal dental and vision coverage, with up to 90% of premiums covered by First Place
Healthcare and dependent-care FSA plans
Principal basic life and voluntary life insurance coverage
Employee Assistance Program
401(k) retirement savings plan
Paid sabbatical