Taxpayer Services Supervisor II

Loudoun County Government•Sterling, VA

10d

About The Position

The Loudoun County Office of the Commissioner of the Revenue is seeking an experienced professional to oversee the Personal Property Tax Assessment and Compliance Specialist teams, along with tax assessment, compliance, and appeal functions. The position reports to the Deputy Commissioner of the Personal Property Division. The successful candidate will build and maintain effective relationships with employees, County officials, the business community and its representatives, and the public. The role requires managing a high-volume workload, collaborating with management, supporting internal and external customers, resolving conflicts, and applying state law, County ordinances, agency guidance, and case law to specific situations. The supervisor oversees vehicle personal property tax assessments and conducts complex supervisory-level tax account reviews. The position ensures taxation is accurate, fair, equitable, and compliant with applicable precedents and federal, state, and local laws. It also performs compliance work, uses discovery methods to identify vehicles missing from tax rolls, conducts field visits as needed, gathers information from vehicle owners, explains filing procedures and local tax obligations, and assists owners with registration requirements and compliance issues. The position leads Tax Assessors and Compliance Specialists by planning, organizing, and assigning work; reviewing performance and completed work; recommending staff selections; supporting onboarding; training employees; promoting professional development; and administering corrective action when necessary. Hiring salary will be commensurate with experience.

Requirements

Education and experience equivalent to a bachelor’s degree; business administration, public administration, accounting, or a related field is preferred.
Four years of related work experience, including at least two years of supervisory experience.
Complete criminal background, credit, and DMV record checks.
Remain current with tax obligations; failure to do so may affect consideration of an application.
Maintain a valid driver’s license issued by Virginia or the applicant’s regional state of residence.
Demonstrate proficiency with Microsoft Office applications.

Nice To Haves

Experience with Virginia local personal property taxation.
Familiarity with vehicle personal property tax assessments.
Customer service experience.
Local tax compliance experience.
Master Deputy Certification.

Responsibilities

Oversee vehicle personal property tax assessments and conduct complex, supervisory-level tax account reviews.
Ensure taxation is accurate, fair, equitable, and compliant with applicable precedents and federal, state, and local laws.
Perform tax compliance work and use discovery methods to ensure all vehicles are included on the tax rolls.
Conduct field visits as needed and work directly with vehicle owners to gather information.
Explain proper filing procedures and local tax obligations.
Assist vehicle owners with state and local registration requirements and help taxpayers resolve compliance issues.
Lead a team of Tax Assessors and Compliance Specialists.
Plan, organize, and assign work; review performance and evaluate completed work.
Recommend staff selections and support onboarding.
Train employees and promote their professional development.
Administer corrective action when necessary.
Build and maintain effective working relationships with employees, County officials, business community members and representatives, and the public.
Manage a high-volume workload, collaborate with management, support internal and external customers, and resolve conflicts.
Apply state law, County ordinances, agency guidance, and case law to specific situations.