Tax Technician II - Department of Finance

City and County of Denver • Denver, CO

5d • Hybrid

About The Position

The Department of Finance manages the city’s investing, fiscal analysis, budgeting, debt and asset management, tax assessment and collection, and accounting functions as well as establishing, maintaining, and enforcing fiscal policies, practices and procedures for the entire City and County of Denver. The Department commits to Denver residents the delivery of these services through a financial structure that mirrors the best practices of both the public and private sectors. This commitment promotes better service, enhanced performance measures, maximum accountability, and improved business processes. The Treasury Division collects, records, and deposits all City excise taxes and revenues, and disburses money as required by law. The Treasury Division's other responsibilities include enforcement of tax compliance; and administration of the City's property tax programs. The mission of the Treasury Division of the Department of Finance is to promote and facilitate voluntary compliance, strive to ensure fairness, and collect tax revenue that funds city services. By carrying out this mission in a professional, efficient, and customer-oriented manner, we maximize the financial resources available to meet the needs of the community and its citizens. In this Tax Technician II role, you will provide assistance and information to multiple stakeholders on excise tax and real estate and personal property taxation law, rules, regulations, compliance procedures, and specialized programs. Additionally, you will assist taxpayers with making tax payments and process new registration applications.

Requirements

• At least 2 years of professional experience with exceptional customer service
• Tax compliance experience
• Knowledge of general business operations
• The ability to work in a fast-paced, collaborative environment
• Cash handling and customer service experience
• The ability to be detail-oriented and organized
• Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Two (2) years of technical experience that must include one (1) year of experience at the type and level of a Tax Technician I (provides assistance and information on taxation law, rules, regulations, and compliance payment procedures)

Nice To Haves

• Additional appropriate education may be substituted for the minimum experience requirements

Responsibilities

• Coordinate compliance efforts with Tax Revenue Agents and Tax Auditors for new businesses by obtaining and coordinating the delivery of legal documentation, accounting records, and business information.
• Research, analyze, and prepare appropriate documents for real property deed process, order title search reports, process deeds according to legal guidelines and deed application fees, and record deed trust funds.
• Assist with the overall administration of the biannual sales tax license renewal program.
• Research and resolve complicated exception payments by contacting the taxpayer and working through any misconceptions or misunderstandings.
• Provide primary assistance to the unit supervisor for the annual tax lien sale including making determinations regarding which properties will be included based on legal descriptions and other factors.
• Perform other related duties as assigned or requested.
• Collaboration with colleagues
• Diverse community interactions
• Assist with inquiries
• Answer high-volume calls while providing clear and concise technical information about excise and property taxes
• Coordination with different departments in the city
• Resolve conflicts with taxpayer accounts and returns
• Cash handling
• Fiscal compliance
• Transaction processing
• Address account discrepancies
• Provide clear explanations regarding taxing regulations
• Demonstrate good communication in written and verbal form
• Open and close the front facing taxpayer office
• Demonstrate strong teamwork and reliance on peers
• Use active listening skills and inclusive approach

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED